Yes! After a brief closure during the coronavirus pandemic, the World Scout Centre reopened on 1 July 2020.
Can I quarantine at KISC?
No. As Switzerland begins to introduce mandatory quarantining for certain countries we are not able to accept guests from those countries until they have completed their quarantine elsewhere. For a full list of countries affected please see the Swiss Federal Council website.
My booking has been affected by the pandemic can I get a refund?
We are offered a full-refund to all our guests who could not travel to us during July or August 2020, providing they met one of three conditions:
The Swiss borders are closed to your country 14 days before you are due to arrive.
The country you are travelling from has banned international travel during the time of your booking at KISC.
Your National Scout Organisation (NSO) has banned international travel during the time of your booking at KISC.
If your booking does not meet one of these conditions you will need to follow the requirements in our Terms and Conditions, and we recommend you contact your travel insurer. Please remember, that we have also extended the amount of time you have to cancel from 90 to 14 days – with the same cancellation fee (40% of your total overnights), regardless if you cancel now or 14 days before arrival. Alternatively, we are encouraging our guests to consider moving their booking with us to an alternate date in the future or donating their pre-payment.
Are you be providing guests with face masks?
Our staff will all be issued with face masks when required to wear them. We are not able to provide guests with them, you will need to bring your own.
Are you providing disinfectant?
Yes, it is a requirement that we provide hand disinfectant at the entrance and exit of the centre, and where we are providing catering services. However, it is also really important that you bring your own personal disinfectant too. This will help us reduce the risk of transmission.
Because of the pandemic I have asked for a refund, when can I expect it to arrive?
We are not able to issue refunds until later in 2020. The KISC Committee has had to take the difficult decision that we will only be able to pay your refund once the situation around the COVID-19 pandemic becomes clearer, allowing us to factor in any necessary cost savings and to better understand our financial position. We anticipate this to be around the end of the Summer season. This is to ensure the Centre can continue running not only to celebrate its centennial in 2023, but for many years to come.
Can we still book meals with you during the pandemic?
All of our guests are able to book breakfast with us. However, we are only able to offer lunch and dinner to larger groups who book with us in advance. Unfortunately, due to the pandemic, our capacity to offer everyone the option to dine with us for lunch and dinner is not possible.
If you do wish to have catered meals with us, please submit a meals order form through our website and our Reception team will let you know of the availability.
Have any of your staff been infected with the coronavirus?
No. We have been following social distancing guidelines and have rigorous hygiene processes in place.
How can I help KISC during the pandemic?
There is no doubt this will be a difficult year for KISC financially and we would be very grateful for any and all donations. Your support during these difficult times will help us weather this storm and safeguard the Permanent Mini Jamboree for many more years. Here are some suggestions on how you can help:
Help us promote KISC in your home country, by becoming an Ambassador
Help us renovate by sponsoring a room.
If you can't make it this year, you can also donate your prepayment.
I am visiting during the pandemic, do I need to bring any special items or equipment with me?
Yes, to help us comply with the guidance laid out by the Swiss government and public health authorities, we are asking all guests to bring with them some specific hygiene items, these will be confirmed in advance of your stay and will include disinfectant.
I can no longer travel to KISC, can I postpone my stay?
Yes. If your booking was affected by the pandemic we are encouraging all our guests to consider joining us in a different month or year, up to 2021. You are welcome to move your booking, including any pre-payments to an available date in the future.
I had to cancel my booking because of the pandemic, how will I know that you have made a refund?
You will receive an email notification from us confirming that your refund has been processed.
I have requested a refund, how will I receive it?
All refunds will be made by bank transfer.
Is it responsible to open KISC during a pandemic?
Yes, providing we follow the guidance issued by the Swiss government and public health authorities.
We have a duty to keep the Permanent Mini Jamboree open and alive for many years to come, and reopening to guests who are able to travel here this summer will help us ensure that.
We accept that in some countries, National Scout Organizations and Governments have issued guidance that makes travelling to KISC harder, and in some cases, impossible. That’s why we are also urging everyone to follow their own country and NSO rules, before attempting to travel.
Is it safe to travel during the pandemic?
To travel safely, you should follow the health and safety guidance provided by both your government, the Swiss government, NSO and travel provider.
Is social distancing still in place at KISC?
Yes, a distance of 1.5 metres is currently being observed by staff and we expect guests to follow this in some form as well.
Is your campsite and Chalet open?
Yes, both our campsite and indoor accommodation reopened on 1 July 202.
I want to volunteer for one of your vacancies, can I still apply during the pandemic??
Absolutely! Now that we are open again we are going to need lots of enthusiastic Pinkies to help keep Baden Powell's dream alive. You can find our current vacancies here.
My booking was affected by your closure, but I was not contacted.
We individually contacted all our affected groups to discuss available options and alternatives. These include moving your booking to another date, donating your pre-payment to the Permanent Mini Jamboree, turning your pre-payment into a KISC membership, or issuing you with a refund.
My government has issued a recommendation not to travel to Switzerland, can I get a refund?
If your government has banned travel too/from Switzerland during the time of your booking at KISC, yes.
My group does not have insurance, can we cancel and get a full refund?
If you cancel your stay and your circumstances do not meet one of our three conditions outlined above, we cannot offer a full refund. Please see our cancellation policy found in our Terms and Conditions.
My National Scout Organisation has suspended international travel, can I get a refund?
Yes. Please contact us to discuss.
My travel provider can no longer get me to Switzerland/Kandersteg, can I get a refund?
No. However, we would strongly encourage you to claim from your travel insurance.
What if Switzerland’s borders are closed when I need to travel, can I get a refund?
Yes, providing the borders are closed between the country from which you are travelling, and Switzerland, 14 days before your arrival date.
What if the situation changes and you have to close again?
We will update all our guests by email if we are forced to close again for any reason. Please check our FAQs regularly, which we are updating when there are changes.
What programme and activities is KISC able to deliver during the pandemic?
Sadly, we are not able to fulfil all the activities we would normally provide during summer. Instead, we will be delivering a weekly programme with a variety of alternatives, which you may book.
If you already have a programme booking with us you will have received an email from our Programme team, you are now be able to book a maximum of three activities for your trip to KISC.
Our activities on offer are:
(Click on the image to open a PDF-version of the schedule.)
Our number one priority is the health, safety and wellbeing of everyone at KISC. In March, the advice from public health authorities worldwide and in Switzerland, meant we could not guarantee that.
We are continuing to play our part in reducing the risk of transmission of the virus.
Were your staff still working when KISC was closed?
Yes, our team of Spring Pinkies continued to work here while we were closed, and we’re very grateful for all the dedication and hard work they gave. The team were answering your calls and emails, cleaning the Chalet, preparing the campsite and gearing up for our grand reopening on 1 July. Everyone also played a huge part in taking the Mini Jamboree Experience online.
During our closure, we also followed all of the guidance set out by the Swiss public health authorities. This includes working from home where possible, social distancing, washing our hands thoroughly and regularly as well as self-isolating if anyone gets sick.