Frequently asked questions
Find the answer to your question
Are staff still working at KISC while you are closed?
Yes, our current team of Pinkies are continuing to work here, and we’ve very grateful for their dedication and hard work. They have been answering your calls and emails, cleaning the Chalet, preparing the campsite and gearing up for when we do reopen. We’re also working on ways to continue to engage with you and your Scouts, and spread international friendship whilst you can’t visit us in person.
During this time we will be following the guidance set by the Swiss public health authorities. This includes working from home where possible, social distancing, washing our hands thoroughly and regularly as well as self-isolating if anyone gets sick.
Are you opening the campsite and the Chalet?
Yes, both our campsite and indoor accommodation will be open from 1 July.
Can I donate my pre-payment instead?
There is no doubt this will be a difficult year for KISC financially and we would be very grateful for any and all donations. Your support during these difficult times will help us weather this storm and safeguard the Permanent Mini Jamboree for many more years.
Can I get a refund?
We are offering a full-refund to guests who cannot travel to us in July or August, providing they meet one of three conditions:
- The Swiss borders are closed to your country 14 days before you are due to arrive.
- The country you are travelling from has banned international travel during the time of your booking at KISC.
- Your National Scout Organisation (NSO) has banned international travel during the time of your booking at KISC.
If your booking does not meet one of these conditions you will need to follow the requirements in our Terms and Conditions, and we recommend you contact your travel insurer. Please remember, that we have also extended the amount of time you have to cancel from 90 to 14 days – with the same cancellation fee (40% of your total overnights), regardless if you cancel now or 14 days before arrival. Alternatively, we are encouraging our guests to consider moving their booking with us to an alternate date in the future or donating their pre-payment.
Can we still book meals with you?
Not right now. We are currently reviewing our catering capacity, along with the number of people we can fit in our dining hall, and the bookings we already have. We will update our guidance around this soon.
We will need guests to bring their own condiments (like salt and pepper), and drinks bottles with them if they are having catering. If you have booked a guest kitchen and are self-catering, you will need to bring your own crockery (EG plates, bowls, cups, cutlery).
Have any of your staff been infected with the virus?
No. We have been following social distancing guidelines and have rigorous hygiene processes in place. We do not currently have any staff in self - isolation.
How will I know that you have made a refund?
You will receive an email notification from us confirming that your refund has been processed.
How will I receive the refund?
All refunds will be made by bank transfer.
I am supposed to be volunteering at KISC during the summer. What happens to me?
We have contacted all of our volunteers who are due to join us this summer with instructions. If you have any questions or concerns please contact our Staff Development Director directly.
I have a booking with you between now and 30th June. What happens now?
We have individually contacted all our affected groups in the last few weeks to discuss available options. These include moving your booking to another date, donating your pre-payment to the Permanent Mini Jamboree, turning your pre-payment into a KISC membership, or issuing you with a refund.
If you believe you have not yet been contacted by us, please drop us an email.
Is it responsible to reopen at this stage?
Yes, providing we follow the guidance issued by the Swiss government and public health authorities.
We have a duty to keep the Permanent Mini Jamboree open and alive for many years to come, and reopening to guests who are able to travel here this summer will help us ensure that.
We accept that in some countries, National Scout Organizations and Governments have issued guidance that makes travelling to KISC harder, and in some cases, impossible. That’s why we are also urging everyone to follow their own country and NSO rules, before attempting to travel.
Is it safe to travel?
To travel safely, you should follow the health and safety guidance provided by both your government, the Swiss government, NSO and travel provider.
Is social distancing still in place at KISC?
Yes, a distance of 2 metres is currently being observed by staff and we anticipate guests will have to follow this in some form as well.
I still want to come, can I postpone my stay?
Yes! We are encouraging all our guests to consider joining us in a different month or year, up to 2021. You are welcome to move your booking, including any pre-payments to an available date in the future.
I want to volunteer for one of your vacancies, can I still apply?
Absolutely! We’re only closed temporarily and we’re going to need an army of enthusiastic Pinkies once we’re back open again. You can find our current vacancies here.
My government has issued a recommendation not to travel to Switzerland, can I get a refund?
If your government has banned travel too/from Switzerland during the time of your booking at KISC, yes.
My group does not have insurance, can we cancel and get a full refund?
If you cancel your stay and your circumstances do not meet one of our three conditions outlined above, we cannot offer a full refund. Please see our cancellation policy found in our Terms and Conditions
My National Scout Organisation has suspended international travel, can I get a refund?
Yes. Please contact us to discuss.
My travel provider can no longer get me to Switzerland/Kandersteg, can I get a refund?
No. However, we would strongly encourage you to claim from your travel insurance.
What if Switzerland’s borders are closed when I need to travel, can I get a refund?
Yes, providing the borders are closed between the country from which you are travelling, and Switzerland, 14 days before your arrival date.
What if the situation changes and you have to close again?
We will update all our guests by email if we are forced to close again for any reason. Please check our FAQs regularly, which we are updating when there are changes.
What programme and activities will KISC be able to deliver?
Sadly, we will not be able to fulfill all the activities you have requested. Instead, we will be delivering a weekly programme with a variety of alternatives, onto which you will be able to book.
Following the email sent out from the Programme team, you will now be able to book a maximum of three activities for your trip to KISC.
What special items / equipment are you asking guests to bring with them?
To help us comply with the guidance laid out by the Swiss government and public health authorities, we are asking all guests to bring with them some specific hygiene items, these will be confirmed in advance of your stay and will include disinfectant.
When can I expect my refund?
We will not be able to issue refunds until later in the year. The KISC Committee have had to take the difficult decision that we will only be able to pay you your refund once the situation around the Covid-19 pandemic becomes clearer, allowing us to factor in any necessary cost savings and to better understand our financial position. We anticipate this to be around the end of the Summer season. This is to ensure the Centre can continue running not only to celebrate its centennial in 2023, but for many years to come.
Where can I find the guidance you are following?
Where can I see the changes and safety measures that are going to be in place this summer?
Why did KISC close?
Our number one priority is the health, safety and wellbeing of everyone at KISC. In March, the advice from public health authorities worldwide and in Switzerland, meant we could not guarantee that.
We are continuing to play our part in reducing the risk of transmission of the virus.
Will you be providing disinfectant?
Yes, it is a requirement that we provide hand disinfectant at the entrance and exit of the centre, and where we are providing catering services. However, it is also important that you bring your own personal disinfectant too. This will help us reduce the risk of transmission.
Will you be providing face masks?
Our staff will all be issued with face masks when required to wear them. We are not able to provide guests with them, you will need to bring your own.