Yes! After a brief closure during the coronavirus pandemic, the World Scout Centre reopened on 1 July 2020.
Can I quarantine at KISC?
No. As Switzerland begins to introduce mandatory quarantining for certain countries we are not able to accept guests from those countries until they have completed their quarantine elsewhere. For a full list of countries affected please see the Swiss Federal Council website.
My booking has been affected by the pandemic can I get a refund?
We offered a full refund to all our guests who could not travel to us during July or August 2020, providing they met one of three conditions:
The Swiss borders are closed to your country 14 days before you are due to arrive.
The country you are travelling from has banned international travel during the time of your booking at KISC.
Your National Scout Organisation (NSO) has banned international travel during the time of your booking at KISC.
If your booking does not meet one of these conditions, was made after October 1st 2020, or you're arriving after September 30th 2021, you will need to follow the requirements in our Terms and Conditions, and we recommend you contact your travel insurer. Please remember, that we have also extended the amount of time you have to cancel from 90 to 14 days – with the same cancellation fee (40% of your total overnights), regardless if you cancel now or 14 days before arrival. Alternatively, we are encouraging our guests to consider moving their booking with us to an alternate date in the future or donating their pre-payment.
Are you providing disinfectant?
Yes, it is a requirement that we provide hand disinfectant at the entrance and exit of the centre, and where we are providing catering services. However, it is also important that you bring your own personal disinfectant too. This will help us reduce the risk of transmission.
Because of the pandemic I have asked for a refund, when can I expect it to arrive?
All refunds due will be paid by the end of 2020 and all groups that have been affected have been contacted.
Can we still book meals with you during the pandemic?
All of our guests are able to book breakfast with us. However, we are only able to offer lunch and dinner to larger groups who book with us in advance. Unfortunately, due to the pandemic, our capacity to offer everyone the option to dine with us for lunch and dinner is not possible.
If you do wish to have catered meals with us, please submit a meals order form through our website and our Reception team will let you know the availability.
How can I help KISC during the pandemic?
There is no doubt this will be a difficult year for KISC financially and we would be very grateful for any and all donations. Your support during these difficult times will help us weather this storm and safeguard the Permanent Mini Jamboree for many more years. Here are some suggestions on how you can help:
Help us promote KISC in your home country, by becoming an Ambassador
Help us renovate by sponsoring a room.
If you can't make it this year, you can also donate your prepayment.
I am visiting during the pandemic, do I need to bring any special items or equipment with me?
Yes, to help us comply with the guidance laid out by the Swiss government and public health authorities, we are asking all guests to bring with them some specific hygiene items which will include disinfectant and face masks.
I can no longer travel to KISC, can I postpone my stay?
Yes. If your booking was affected by the pandemic we are encouraging all our guests to consider joining us in a different month or year. You are welcome to move your booking, including any pre-payments to an available date in the future.
I had to cancel my booking because of the pandemic, how will I know that you have made a refund?
You will receive an email notification from us confirming that your refund has been processed.
I have requested a refund, how will I receive it?
All refunds will be made by bank transfer.
Is it responsible to open KISC during a pandemic?
Yes, providing we follow the guidance issued by the Swiss government and public health authorities.
We have a duty to keep the Permanent Mini Jamboree open and alive for many years to come, and reopening to guests who are able to travel here this summer will help us ensure that.
We accept that in some countries, National Scout Organizations and Governments have issued guidance that makes travelling to KISC harder, and in some cases, impossible. That’s why we are also urging everyone to follow their own country and NSO rules, before attempting to travel.
Is it safe to travel during the pandemic?
To travel safely, you should follow the health and safety guidance provided by both your government, the Swiss government, NSO and travel provider.
Is social distancing still in place at KISC?
Yes, a distance of 1.5 metres is currently being observed by staff and we expect guests to follow this in some form as well.
Is your campsite and Chalet open?
Yes, both our campsite and indoor accommodation reopened on 1 July 2020.
I want to volunteer for one of your vacancies, can I still apply during the pandemic?
Absolutely! Now that we are open again we are going to need lots of enthusiastic Pinkies to help keep Baden Powell's dream alive. You can find our current vacancies here.
My government has issued a recommendation not to travel to Switzerland, can I get a refund?
If your government has banned travel to/from Switzerland during the time of your booking at KISC and your booking was made before October 1st 2020, you are entitled to a refund.
My travel provider can no longer get me to Switzerland/Kandersteg, can I get a refund?
No. However, we would strongly encourage you to claim from your travel insurance.
What if the situation changes and you have to close again?
We will update all our guests by email if we are forced to close again for any reason. Please check our FAQs regularly, which we are updating when there are changes.
Where can I find the guidance you are following about the pandemic?