Frequently asked questions
Find the answer to your question
Does the Kanderactive brochure still exist and is it available for download?
Yes, you can download the latest Winter Kanderactive here. However, we advise you to browse through the Programme & Adventure page where you can print or download details of filtered activities. In the future, KISC is going to publish a general programme brochure with a summary of activities on offer.
How do I book activities?
After your prepayment for your accommodation has been confirmed, log into kisc.ch to make your programme selection. This is a request form only as our activities depend on availability. Once a Staff member has processed your requests, they will come back to you with an update on your selection.
When do programme bookings open?
For booking activities in our Summer season, bookings open on March 1st at 10:00 CET. For any Winter activities, reservations open on October 1st at 10:00 CET. Please try to plan your programme before this date and send your Programme Order Form as soon as possible after we open bookings, as we operate on a ‘first come, first serve’ basis and activities will become fully booked, especially during our high season around August 1st.
When can I pay for activities?
It is possible to pay for your activities before you arrive at KISC or during your stay. However, we recommend paying for your activities when you check out.
How do I pay for activities?
If you are staying with us, the activities you book will be added to your final bill. When closing your bill, we accept both cash and card payments.
What is the cancellation policy on KISC activities?
We have lots of groups wishing to do activities, and once an activity is booked, we have to turn away other Scouts. To encourage realistic activity bookings, we charge a cancellation fee for changes or cancellations within 7 days notice. This fee is 50% of the cost of the activity per person, or CHF 5.- per person, whichever is larger. Changes or cancellations within 48 hours before the start of the activity will not be refunded.
What is the cancellation policy on external activities?
If the activity is not run by the Centre, (e.g. River Rafting, Paragliding or Mountain biking) then you may have to pay the full price if you cancel too late. The cancellation policy varies depending on the external supplier. Please check the official website for each external company for their official cancellation policy or email email@example.com for more information.
Do you have Risk Assessments for each activity?
All our KISC led activities have current risk documents produced according to Safety in Adventures standards. Our safety documents are for internal use within our organisation and ensure that all KISC led activities are provided in a safe and enjoyable way.
We encourage groups to make risk assessments for any self-guided activity, and we provide the necessary support for this such as self-guided hiking routes and detailed descriptions about external activities through our website.
I have a Scout who is under the age requirement for one activity, can they still take part?
The age limits are set on each KISC activity for the safety of the individual and the whole group. Our insurance adheres to the age limits set by us, and so they must be followed, with no exceptions.
What if bad weather prevents us from doing our activity?
It may happen that the weather is too bad to run your activity. We will do our best to offer another activity to suit your group if we decide to cancel to planned activity due to bad weather. Alternatively, if we have to cancel your activity, a full refund will be given.
Where are the internal KISC activities held?
Most of our Workshops and Weekly Activities are held on-site, either in the Centre or on our main Campsite. Our guided hikes and climbing activities are located in Kandersteg and the surrounding valleys.
Where is the Rodelbahn and where does it go?
The Rodelbahn is a 750 m long Summer Sled Run situated at the top of the Oeschinensee Gondola. The Rodelbahn is a loop which brings you back to the start after speeding through the scenic Swiss mountains with your friends.
How do the Rodelbahn tickets work?
We sell discounted Rodelbahn tickets here at the Centre for children and adults. We sell them as single rides or bundles of 5 rides. However, more than one person can use tickets from the same bundle. Tickets from us are sold at a cheaper rate but must be used before 11:30 in the morning. Afternoon tickets can only be purchased directly through this website.
Is transport to and from my activity included?
For KISC guided activities, all transport is included in the price of the activity unless stated otherwise. For external activities, the price of the activity does not include transport, and this is something that you would have to arrange. We can, however, offer advice and discounted train and bus tickets.
Can we buy discounted train tickets to the airport from KISC?
Unfortunately, we do not sell train tickets to any airports in Switzerland. Train tickets that can be purchased from the Centre include return tickets to; Thun, Brig, Interlaken, Boltigen and Bern. A company called Switzerland Travel Centre often offers discounted tickets between any Swiss airports and Kandersteg. You can find out more here.
How do the hut food packages work? Do we need to order food for our guide?
When you stay in one of our two KISC mountain huts, you have the option to order a hut food package. The food is provided by us; however you will have to carry this up to the hut with you. You will have to cook for the Pinkie guide at the hut. However, you do not pay for their food. The hut food package includes dinner and breakfast for the next day, it does not include a packed lunch, so this would have to be ordered separately.
I am not staying with you but I would like to book activities, is this possible?
If you are not staying here with us, you can still book onto our activities. However, there will be an extra 10% charge added to the price of the activity.