Frequently asked questions
Find the answer to your question
Does KISC have facilities for disposal of chemical toilets (Motorhomes, RVs, etc.)?
KISC does not have any facilities for disposal of portable / chemical toilets, nor are there any available facilities in Kandersteg. We advise campers with that need to contact the FRUTIGRESORT in Frutigen.
Do you have a record of any lost property?
Yes we do, please contact email@example.com for more information.
How far is the village from the Centre?
The Centre is located approximately 1.5km from the village centre and train station. There is also a local bus which runs hourly from the Train Station to the Centre during the day time.
What are your opening hours?
We are open to guests 7-days a week 365 days a year!
Reception Opening Hours:
Summer and Winter: Monday - Sunday: 08:00 - 12:00 and 14:00 - 18:00
Autumn and Spring: Monday - Sunday: 08:15 - 12:00 and 14:00 - 18:00
Outside of these hours, a sign will show how staff are contactable using the red phone at Reception
I am staying indoors, will I get a room key?
Every room and guest kitchen has a key. It is up to you if you want to use one. The deposit for a key is CHF 40.00 and you will get the money back upon returning the key. For leaders, it is also possible to put the deposit on the bill, so you don’t have to worry about having cash on you.
Are there any indoor social areas?
We have several communal rooms and areas available. Our shared common rooms are the Eco Adventure Room, the High Adventure Room (includes a fireplace), the Main Hall (includes a fireplace) and International Friendship Room. These rooms must be booked in advance and are rented for your exclusive use for a daily rate. Meeting and seminar rooms can also be booked in advance by groups (outside of summer). Please contact Reception for more details and room availability.
Is there Internet available for Guests?
Free Wi-Fi is available in the Old and New Chalet, Kanderlodge and Sunneblick. The Campsite and the Tower do not have a direct Wi-Fi connection.
Do you have a place for storing valuables
We have a limited amount of guest lockers available in our Old Chalet and on the Campsite for storing your valuables. There is a CHF 40.00 deposit on the key.
Do you have a shop?
We have a small shop in our Main Chalet selling souvenirs, ice cream, snacks and some soft drinks. We accept Swiss Francs. We also accept certain foreign currencies, but only take notes. These are US Dollars, British Pounds and Euros. Our shop also accepts Visa, MasterCard and American Express.
Is the water safe to drink?
All the water running from the taps and fountains around the Centre is drinking water. However, DO NOT drink river water - glacial minerals are dangerous and can seriously damage your body! We also ask that you do NOT swim in the river Kander as the river is dangerous; the water is very cold and the current is very strong.
What to do with recycling and garbage?
Recycling is our top priority at KISC. If you stay in our indoor accommodation, you will find recycling stations all around the buildings. If you stay in our campsite, you will be provided with a recycling kit to collect your recycling, trash and food waste before bringing it to the recycling centre during the opening hours.