Duration
12 months
Start Date
15th November 2024
End Date
30th Nomvember 2025
Applications open
18th June
Application deadline
14th July
Closed position

The Catering Manager is responsible for the overview of operations for one of the key aspects of the KISC Guest Services: food and catering to our guests and staff members. Leading and managing the workload of an international team of up to 10 people, providing daily meals between 50-500 servings and catering services for special events up to 1000 guests, managing the orders and administration of food supplies of the Centre, adapting to various dietary requirements to provide inclusive service at KISC, implementing Swiss hygiene regulations in daily operations together with the Hygiene Supervisor are among the key responsibilities of this position.

  • Needs to be at least 21 years old
  • Is a member of an Association recognised by WOSM/WAGGGS
  • Communicates well in written and spoken English

Essential

  • Ability to lead and manage an international team of volunteers
  • Ability to work well under pressure and within strict timelines
  • Affinity for customer service and guest contact
  • Basic understanding of various cooking methods, ingredients, equipment and procedures
  • Computer literacy, proficiency with Microsoft Office Applications
  • Willingness to work according to a flexible schedule

Desirable

  • Has previously been a member of staff at KISC
  • Certification in cooking/kitchen operation and/or management
  • Certification and experience in administration and/or management
  • Experience related to budgeting and basic financial management
  • Experience related to the catering industry
  • Experience in people management
  • Ability to communicate in German
  • Holds a driver’s licence

Main tasks

  • Create and manage the workflow of a professional kitchen serving between 50-500 meals daily
  • Manage the food supply of the World Scout Centre (ordering from suppliers, invoice-tracking, quantities and allocations of food supplies and food waste)
  • Lead and manage an international team of volunteers
  • Responsible for upholding high Guest Service Standards for the Catering area at all times
  • Responsible for implementing the Swiss hygiene regulations in cooperation with the Hygiene Supervisor
  • Responsible for adhering to various dietary requirements and providing an inclusive service at KISC
  • Responsible for efficient knowledge management and knowledge transfer within the Catering service area of KISC
  • Support the Guest Services Director with special Catering offers for large groups and special bookings (e.g. Summer BBQs of 2000 guests)
  • Support other areas of the Centre where necessary (e.g. evening programme activities)

Other responsibilities

  • Be active participant of the team of Managers at the Centre
  • Assist in other areas of the Centre based on the staff schedule (weekly rota)
  • Involved in the execution of the Centre’s Operational Plan
  • Work and communicate effectively with all staff and guests

General

The position is part of the Catering team at KSC. The Catering team consists of the Hygiene Supervisor (permanent), one Catering Manager (12-month role), two Catering Assistants (12-month roles) and two Summer Catering Assistants (4-month roles).

Line manager

The line manager for this position is the Organizational Development Director. The Catering Manager has weekly meetings with the line manager and the Catering team to cover operational matters, and also has regular one-on-one appraisals.

Team management

The Catering Manager is in charge of Catering shifts on a rotational basis with the other Catering Long Term Staff. This person also has a role in managing the day to day work of other Long Term Staff in the team.

Staff management

The Catering team also work with Short Term Staff on a rotation basis with other teams in the Centre. Catering Long Term Staff take responsibility for all staff while working in the kitchen.

Insurance

  • Accident Insurance (provided by the Centre): Everyone is insured for accidents, both work and non-work related over the duration of the contract.
  • Private Liability Insurance (provided by the Centre): This insurance covers any damage caused by any staff on an object or person.
  • Sickness Insurance (provided by the Centre): All LTS will get private sickness insurance if necessary. The deductible (amount each LTS has to cover per calendar year themselves) is, if nothing else mentioned, CHF 300.-. This insurance covers any treatment due to sickness.
  • Social Insurance according to the Swiss Law (provided by the Centre): Every LTS must have Social Insurance according to the Swiss regulations. This includes invalidity insurance, maternity leave and old-age and survivors' insurance (OASI). More information will be given during training.

Benefits

  • Accommodation in one of the KISC rented/owned properties
  • Meals provided by the Centre
  • 2 days off per week and 20 days of holidays
  • Administration of work permits and insurance in Switzerland
  • Volunteer allowance (pocket money) starting from 600 CHF per month       
  • Operational, management and leadership training
  • A Swiss Pass (discount card for transportation in Switzerland)
  • Other benefits as detailed here on our website

Visa

  • Citizens of EU/EFTA countries do not need a visa, and the Centre secures the necessary work permit.
  • It may be possible for us to get a visa for someone from a non-EU/EFTA country.
  • The employment is dependent on securing the necessary special permission from the Swiss authorities.

Testimonials

Mafalda

Portugal
Catering Manager
Looking after one of the biggest teams of the World Scout Centre is the challenge you think it is - but that's what makes it more enjoyable. Managing a team of international volunteers that can vary between 3 and 100 people, creating a balanced and sustainable menu for our Scouts and Staff, ensuring good service of our meals, working very closely with our suppliers, and occasionally organising big and special meals, like Barbeques and Christmas dinner, I guarantee you will learn a lot in this role. You get to work very closely with all Pinkies, supporting and having fun with them, while making good food! If you're passionate about cooking, leading a team and learning, I think KISC is waiting for you!