Catering Manager
Role detail
The Catering Manager is responsible for the overview of operations for one of the key aspects of the KISC Guest Services: food and catering to our guests and staff members. Leading and managing the workload of an international team of up to 10 people, providing daily meals between 50-500 servings and catering services for special events up to 1000 guests, managing the orders and administration of food supplies of the Centre, adapting to various dietary requirements to provide inclusive service at KISC, implementing Swiss hygiene regulations in daily operations together with the Hygiene Supervisor are among the key responsibilities of this position.
Requirements
- Needs to be at least 21 years old
- Is a member of an Association recognised by WOSM/WAGGGS
- Communicates well in written and spoken English
- It is strongly recommended that you be fully vaccinated against COVID-19
Skills & Qualifications
Essential
- Ability to lead and manage an international team of volunteers
- Ability to work well under pressure and within strict timelines
- Affinity for customer service and guest contact
- Basic understanding of various cooking methods, ingredients, equipment and procedures
- Computer literacy, proficiency with Microsoft Office Applications
- Willingness to work according to a flexible schedule
Desirable
- Has previously been a member of staff at KISC
- Certification in cooking/kitchen operation and/or management
- Certification and experience in administration and/or management
- Experience related to budgeting and basic financial management
- Experience related to the catering industry
- Experience in people management
- Ability to communicate in German
- Holds a driver’s licence
Main tasks
Main tasks
- Create and manage the workflow of a professional kitchen serving between 50-500 meals daily
- Manage the food supply of the World Scout Centre (ordering from suppliers, invoice-tracking, quantities and allocations of food supplies and food waste)
- Lead and manage an international team of volunteers
- Responsible for upholding high Guest Service Standards for the Catering area at all times
- Responsible for implementing the Swiss hygiene regulations in cooperation with the Hygiene Supervisor
- Responsible for adhering to various dietary requirements and providing an inclusive service at KISC
- Responsible for efficient knowledge management and knowledge transfer within the Catering service area of KISC
- Support the Guest Services Director with special Catering offers for large groups and special bookings (e.g. Summer BBQs of 2000 guests)
- Support other areas of the Centre where necessary (e.g. evening programme activities)
Other responsibilities
- Be active participant of the team of Managers at the Centre
- Assist in other areas of the Centre based on the staff schedule (weekly rota)
- Involved in the execution of the Centre’s Operational Plan
- Work and communicate effectively with all staff and guests
Management
General
The position is part of the Catering team within the wider Guest Services team at KSC. The Catering team consists of the Hygiene Supervisor (permanent), one Catering Manager (12-month role), two Catering Assistants (12-month roles) and two Summer Catering Assistants (4-month roles).
Line manager
The line manager for this position is the Guest Services Director. The Catering Manager has weekly meetings with the line manager and the Catering team to cover operational matters, and also has regular one-on-one appraisals.
Team management
The Catering Manager is in charge of Catering shifts on a rotational basis with the other Catering Long Term Staff. This person also has a role in managing the day to day work of other Long Term Staff in the team.
Staff management
The Catering team also work with Short Term Staff on a rotation basis with other teams in the Centre. Catering Long Term Staff take responsibility for all staff while working in the kitchen.
Practical information
Insurance
- Accident Insurance (provided by the Centre): Everyone is insured for accidents, both work and non-work related over the duration of the contract.
- Private Liability Insurance (provided by the Centre): This insurance covers any damage caused by any staff on an object or person.
- Sickness Insurance (provided by the Centre): All LTS will get private sickness insurance if necessary. The deductible (amount each LTS has to cover per calendar year themselves) is, if nothing else mentioned, CHF 300.-. This insurance covers any treatment due to sickness.
- Social Insurance according to the Swiss Law (provided by the Centre): Every LTS must have Social Insurance according to the Swiss regulations. This includes invalidity insurance, maternity leave and old-age and survivors' insurance (OASI). More information will be given during training.
Benefits
- A room in one of the shared flats in Kandersteg
- All meals at the Centre, both while at work and on days off
- 2 days off per week and 20 days of holidays
- Pocket money starting from 500 CHF per month
- A Swiss Pass (discount card for transportation in Switzerland)
- Management and leadership training
- Administration of work permits
- Other benefits as detailed here on our website
Important information
Visa
- Citizens of EU/EFTA countries do not need a visa, and the Centre secures the necessary work permit.
- Citizens of the United Kingdom require a visa to work in Switzerland.
- For citizens of non EU/EFTA countries (including the United Kingdom), there is a lower chance of a successful visa application in 2022. Positions starting in 2023 have higher chances of successful visa.
- The employment is dependent on securing the necessary special permission from the Swiss authorities.
