House Assistant Summer
Role detail
The House Assistant works together with the House Manager and other House Assistant to ensure a positive image of the Centre in terms of the cleanliness and general appearance of all of the indoor facilities in the summer of 2024! This includes taking care of the laundry services, assisting in the coordination of daily and seasonal cleaning routines, guest check-ins and -outs, helping with special events, and ensuring that all guests receive excellent service during their stay. The House Assistant also leads and organises the Short Term Staff’s daily work. If you would like to manage and motivate a team of volunteers while ensuring the operations of the House team run smoothly and leading a few Jamboree activities in a busy KISC summer, we look forward to your application!
Requirements
- Needs to be at least 18 years old
- Is a member of an Association recognised by WOSM/WAGGGS
- Communicates well in written and spoken English
Skills & Qualifications
Essential
- Excellent scout attitude living by the scout law and promise
- Ability to work within an international team of volunteers
- Ability to motivate and lead a team of volunteers
- Ability to work well independently
- Ability to work well under pressure and within strict timelines
- Affinity for customer service and guest contact
- Ability to demonstrate a professional, disciplined and efficient approach to work and planning
- Willingness to work according to a flexible schedule
- Desire to make the experience at KISC excellent for everyone
Desirable
- Has previously been a member of the staff team at KISC
- Experience and/or certification in the hospitality and/or cleaning industry
- Experience in people management
- Ability to communicate in German
- Holds a driver’s licence
Main tasks
- Ensure a high quality of guest service at all times
- Train summer STS in how to work in House and lead the STS team in their daily work
- Be in charge and supervise staff working in House
- Clean guest and staff areas within the hygiene standards set out by KISC
- Plan and organise the operation of the laundry services and guest recycling
- Assist in the organisation of special events and conferences
- Be actively involved in the Permanent Mini Jamboree (for example by leading a jamboree activity)
Other responsibilities
- Deal with any guest enquiries relating to the Centre
- Run Summer staff House training
- Assist in other areas of the Centre where necessary (including being on standby for emergencies roughly once a month)
- Be involved in the execution of the Centre’s Operational Plan
- Work and communicate effectively with all staff and guests
Management
General
The position is part of the House team within the greater Guest Services team at KISC. The House team consists of the House Manager (12-month role), one House Assistant (12-month role), and one Summer House Assistant (4 month role).
Line manager
The line manager for this position is the Guest Services Director, with daily work coordinated by the House Manager. The House Assistant team have weekly meetings with the line manager and the House team to cover operational matters, and also has regular one-on-one appraisals.
Team management
The House Assistant takes responsibility to be in charge of House shifts on a rotational basis with the other House Long Term Staff. The House Assistant fills in for the House Manager on their days off or holidays.
The House Assistant will also have regular contact with other members of the Long Term Staff team and it is essential to building a good working relationship and honest communication with them.
Staff management
The House team also work with Short Term Staff on a rotation basis with other teams in the Centre. House Long Term Staff take responsibility for all staff working in the area.
Practical information
Insurance
- Accident Insurance (provided by the Centre): Everyone is insured for accidents, both work and non-work related over the duration of the contract.
- Private Liability Insurance (provided by the Centre): This insurance covers any damage caused by any staff on an object or person.
- Sickness Insurance (provided by the Centre): All LTS will get private sickness insurance if necessary. The deductible (amount each LTS has to cover per the calendar year themselves) is, if nothing else mentioned, CHF 300.-. This insurance covers any treatment due to sickness.
- Social Insurance according to the Swiss Law (provided by the Centre): Every LTS must have Social Insurance according to the Swiss regulations. This includes invalidity insurance, maternity leave and old-age and survivors' insurance (OASI). More information will be given during training.
Benefits
- A room in one of the shared flats in Kandersteg
- All meals at the Centre, both while at work and on days off
- 2 days off per week
- 400 CHF Pocket money per month
- Management and leadership training
- Administration of work permits
- Other benefits as detailed here on our website
Important information
Visa
- Citizens of EU/EFTA countries do not need a visa, and the Centre secures the necessary work permit.
- For citizens of non EU/EFTA countries who have not been Staff at KISC before and are selected for the position, KISC will apply for a 4-month visa, for a 4-month contract maximum. The applicant needs to be under 35 years old for the whole duration of the contract.
- For citizens of non EU/EFTA countries who have been Short Term or Long Term Staff at KISC before, unfortunately it is highly unlikely to obtain a work permit/visa even for a 4 month period.
- The employment is dependent on securing the necessary special permission from the Swiss authorities.
