Campsite Manager
Role details
Being the first point of contact for all the guests on the Campsite, the Campsite Manager looks after the various guest groups together with the Campsite Assistant and Short Term Staff working in the team. The Campsite Manager is responsible for managing and preparing the Centre's camping facilities, recycling procedures, the Campervan Project at the end of the season and all related equipment. The person also trains, manages, and works alongside a team of volunteers who work in Campsite and House. In 2024 the Short Term Staff will be a team of House/Campsite so the Campsite Manager will also work closely with the House Long Term Staff. If you are able to motivate and manage an international group of volunteers, provide excellent guest service and like to plan the operations of a team, we look forward to your application!
Requirements
- Needs to be at least 21 years old
- Is a member of an Association recognised by WOSM/WAGGGS
- Communicates well in written and spoken English
- Have completed the WOSM Safe from Harm course (SfH2)
Skills & Qualifications
Essential
- Excellent scout attitude, living by the scout law and promise
- Ability to work within an international team of volunteers
- Ability to motivate and lead a team of volunteers
- Holds a full driver’s licence
- Demonstrated professional, disciplined and efficient approach to work and planning
- Ability to work well under pressure and within strict timelines
- Affinity for customer service and guest contact
- Computer literacy, proficiency with Microsoft Office Applications
- Willingness to work according to a flexible schedule
- Desire to make the experience at KISC excellent for everyone
Desirable
- Has previously been a member of the staff team at KISC
- Has experienced the Summer season in the last 5 years
- Certification and experience in customer service, administration and/or management
- Experience in handling customer feedback and complaints
- Ability to communicate in German
Main tasks
Main tasks
- Ensure a high quality of guest service at all times
- Train and supervise the staff working on campsite
- Focus on the experience of scouts coming to KISC
- Plan and organise the operations of campsite (e.g guest arrivals and departures, the allocation of guests to camping sites, etc)
- Plan and coordinate the rental of campsite equipment, as well as the billing of items purchased/rented by guests while on site
- Plan, execute and ensure the cleanliness of all campsite facilities
- Organise, control and care of campsite rental equipment
- Stock control of all cleaning material, equipment and rentals related to the Campsite operation
- Waste management and control of KISC’s recycling centres and guest recycling
- Assist in the planning of the Campsite long-term development
- Plan and manage the Campervan Project with non scout guests
- Cooperating supplies with external suppliers and partners
- Work with Grounds Manager and Reception Manager to ensure a happy and safe campsite
- Work with the House Long Term Staff to ensure a happy Short Term Staff Team
- Be actively involved in the Permanent Mini Jamboree (for example by leading a jamboree activity)
Other responsibilities
- Deal with any guest enquiries relating to the Centre
- Run and develop staff training
- Assist in other areas of the Centre where necessary (including being on standby for emergencies roughly once a month)
- Involvement in the execution of the Centre’s Operational Plan
- Work and communicate effectively with all staff and guests
Management
General
The position is part of the Campsite team and the larger Guest Services team. In addition to the Campsite Manager, the Campsite team consists of up to two Campsite/Campervan Assistants.
Line manager
The line manager for this position is the Guest Services Director. The Campsite Manager has weekly meetings with the line manager and the Campsite team to cover operational matters, and also has regular one-on-one appraisals.
Team Management
The Campsite Manager coordinates and supervises the daily work of the Campsite team (Campsite/Campervan Assistants, Short Term Staff, High Season Staff and Helpers). The Campsite Manager will have regular contact with the Campsite team and other members of the Long Term Staff team and it is essential to build a good working relationship and honest communication with them.
Staff Management
The Campsite operates with Short Term Staff during the Summer. The Campsite Long Term Staff team take responsibility for the daily management of the STS and any other staff working on the Campsite.
Practical information
Insurance
- Accident Insurance (provided by the Centre): Everyone is insured for accidents, both work and non-work related over the duration of the contract.
- Private Liability Insurance (provided by the Centre): This insurance covers any damage caused by any staff on an object or person.
- Sickness Insurance (provided by the Centre): All LTS will get private sickness insurance if necessary. The deductible (amount each LTS has to cover per calendar year themselves) is, if nothing else mentioned, CHF 300.-. This insurance covers any treatment due to sickness.
- Social Insurance according to the Swiss Law (provided by the Centre): Every LTS must have Social Insurance according to the Swiss regulations. This includes invalidity insurance, maternity leave and old-age and survivors' insurance (OASI). More information will be given during training.
Benefits
- A room in one of the shared flats in Kandersteg
- All meals at the Centre, both while at work and on days off
- 2 days off per week and 10 days of holidays
- Pocket money starting from 450 CHF per month
- Management and leadership training
- Administration of work permits
- Other benefits as detailed here on our website
Important information
Visa
- Citizens of EU/EFTA countries do not need a visa, and the Centre secures the necessary work permit.
- Unfortunately, citizens of non EU/EFTA countries are not eligible for this role.
- Citizens of the UK there may be a possibility to secure a visa for the role if the applicant is suitable for the role and fulfils specific requirements set by the Swiss authorities.
- The employment is dependent on securing the necessary special permission from the Swiss authorities.
