Campsite, Guest Services, Cleaning
Duration
5 months
Start date
5th of May 2024
End date
30th of August 2024
Applications Close
When suitable candidate is found
Closed position

We are looking for a second Campsite Assistant for Summer 2024. The Campsite Assistant is responsible for working with the Campsite Manager in managing and running the Centre's camping facilities and all related equipment. The person also trains, manages, and works alongside a team of volunteers who work in Campsite and House.  In 2024 the Short Term Staff will be a team of House/Campsite so the Campsite Assistant will also work closely with the House Long Term Staff. If you are excited and able to motivate and manage an international group of volunteers, love interacting with guests and staff and enjoy planning, organising and cleaning, we look forward to your application.

  • Needs to be at least 18 years old
  • Is a member of an Association recognised by WOSM/WAGGGS
  • Communicates well in written and spoken English

 

Essential

  • Excellent scout attitude, living by the scout law and promise
  • Ability to work within an international team of volunteers
  • Ability to support a team of international volunteers to enjoy their work and complete their tasks
  • Holds a full driver’s licence
  • Ability to plan weekly operations and deliver within the timeframe
  • Ability to work well under pressure and within strict timelines
  • Affinity for customer service and guest contact
  • Office administration skills and computer literacy
  • Willingness to work according to a flexible schedule
  • Desire to make the experience at KISC excellent for everyone
  • Has previously been a member of the staff team at KISC

Desirable

  • Desire to make the guest experience at KISC better
  • Certification and experience in customer service, administration and/or management
  • Experience in handling customer feedback and complaints
  • Ability to communicate in German

 

Main tasks

  • Ensure a high quality of guest service at all times
  • Train and supervise the staff working on the campsite
  • Plan and organise guest arrivals and departures, including the allocation of guests to camping sites
  • Plan and coordinate the rental of campsite equipment, as well as the billing of items purchased/rented by guests while on site
  • Organise, control and care of campsite equipment for rent
  • Ensure the cleanliness and order of all campsite facilities
  • Waste management and assistance in the control of KISC’s recycling centres and guest recycling
  • Working with external suppliers and partners
  • Working with the Grounds Manager to keep the campsite in good condition
  • Working with the House Long Term Staff to support the Short Term Staff working in House/Campsite
  • Be actively involved in the Permanent Mini Jamboree (for example by leading a jamboree activity)

Other responsibilities

  • Deal with any guest enquiries relating to the Centre
  • Support delivery of staff training
  • Assist in other areas of the Centre where necessary
  • Involvement in the execution of the Centre’s Operational Plan
  • Work and communicate effectively with all staff and guests

 

General

The position is part of the Campsite team and the larger Guest Services team. The Campsite team consists of the Campsite Manager and a Campsite Assistant.

Line manager

The line manager for this position is the Guest Services Director, with daily work coordinated and led by the Campsite Manager. The Campsite Assistant has weekly meetings with the line manager and the Campsite team to cover operational matters, and also has regular one-on-one appraisals.

Team Management

The Campsite Assistant coordinates and supervises the daily work of the Campsite Short Term Staff and works together with other members of the Campsite team (Campsite Manager and Assistant).

Staff Management

The Campsite also operates with Short Term Staff during the summer. The Campsite Long Term Staff take responsibility for the daily management of the Short term staff and any other staff working in Campsite on a rotational basis.

 

Insurance

  • Accident Insurance (provided by the Centre): Everyone is insured for accidents, both work and non-work related over the duration of the contract.
  • Private Liability Insurance (provided by the Centre): This insurance covers any damage caused by any staff on an object or person.
  • Sickness Insurance (provided by the Centre): All LTS will get private sickness insurance if necessary. The deductible (the amount each LTS has to cover per calendar year themselves) is, if nothing else mentioned, CHF 300.-. This insurance covers any treatment due to sickness.
  • Social Insurance according to the Swiss Law (provided by the Centre): Every LTS must have Social Insurance according to the Swiss regulations. This includes invalidity insurance, maternity leave and old-age and survivors' insurance (OASI). More information will be given during training.

Benefits

  • A room in one of the shared flats in Kandersteg
  • All meals at the Centre, both while at work and on days off
  • 2 days off per week
  • 400 CHF Pocket money per month   
  • Management and leadership training
  • Administration of work permits
  • Other benefits as detailed here on our website

 

Visa

  • Citizens of EU/EFTA countries do not need a visa, and the Centre secures the necessary work permit.
  • Citizens of non EU/EFTA countries are not eligible for this role. 
  • Citizens of the UK there may be a possibility to secure a visa for the role if the applicant is suitable for the role and fulfils specific requirements set by the Swiss authorities. 
  • The employment is dependent on securing the necessary special permission from the Swiss authorities.

Testimonials

Campsite Assistant

Albie

South Africa
Campsite Assistant
Being Campsite Assistant was the best thing I have done so far at KISC. I have grown so much as a person, and I have learnt a lot more than I thought I would. You take care of all the guests' needs on the campsite, and you keep the campsite and all of its facilities in the best condition possible, giving the guests the best experience of their life. Being Campsite Assistant has been the best way to improve my communication and guest services skills, which I will help me in the future. So if you would like to take care of guests from all over the World and work outdoors every day, then Campsite Assistant is the perfect position for you!