Duration
12 months
Start Date
15 November 2019
End Date
December 2020
Open for applications from
May 2019
Closed position
The Assistant Programme Director is a key position within the KISC Long Term Staff. They work closely with the Programme Director to ensure a high quality of service and activities. In high season the Assistant Programme Director is responsible for managing and running the activities and in low season is involved with the preparation and development of Programme. They are also heavily involved with training all Staff working in Programme. If you would like to support a team of international volunteers and organise events and programme for large groups, we look forward to your application!
  • Needs to be at least 21 years old
  • Is a member of an Association recognised by WOSM/WAGGGS
  • Communicates well in written and spoken English

Essential

  • Ability to work within an international team of volunteers
  • Ability to lead and motivate a team of volunteers
  • Ability to work well under pressure and within strict timelines
  • Affinity for customer service and guest contact
  • Has experience organising activities and managing people
  • Demonstrated professional, disciplined and efficient approach to work and planning
  • Work requires physical fitness and leadership skills
  • Has experienced the Summer season (programme) in the last 3 years
  • Willingness to work according to a flexible schedule

Desirable

  • Experience with Summer sports, like hiking or climbing
  • Experience with Winter sports, like skiing or snowboarding
  • Mountaineering and first aid qualifications / experience
  • Experience in controlling and maintaining Alpine equipment
  • Experience in handling customer feedback and complaints
  • Holds a full driver’s licence
  • Ability to communicate in German

Main tasks

  • Ensure a high quality of guest service at all times
  • Manage guest correspondence related to programme prior to, during, and after their stay in an effective manner
  • Work in the Front Office, welcoming guests and dealing with enquiries
  • Lead  activities
  • General organisation of alpine activities including Winter activities
  • Stock and order Programme equipment
  • Regular update of programme related information on the website
  • Work with the Programme Director and Programme Development Assistant with all aspects of programme development
  • Assist the Director with training in emergency and activity procedures
  • Assist with Programme administration and ensure that Programme content of the KISC website stay current
  • Train Short and Long Term Staff in Programme
  • Deputise the Programme Director in their absence
  • Care for and manage the programme Short Term, Long Term Staff and Helpers together with the Programme Director

Other responsibilities

  • Deal with any guest enquiries relating to the Centre
  • Run and develop staff training
  • Assist in other areas of the Centre where necessary
  • Involvement in the execution of the Centre’s Operational Plan
  • Work and communicate effectively with all staff and guests

General

The position is part of the Programme Team at KISC. In addition to the Assistant Programme Director, the Programme team consists of the Programme Director , Programme Administration Manager, Programme Development Assistant, and in Summer, Programme Admin Assistant, High Adventure Assistant and Hut Warden.

Line manager

The line manager for this position is the Programme Director. The Assistant Programme Director has weekly meetings with the line manager and Programme team to cover operational matters, and also has regular one-on-one appraisals.

Team Management

The Assistant Programme Director will assist the Programme Director with the management of the Programme Team and overall Programme operation. Many operational tasks and decisions will be taken in conjunction with the Programme Team and Programme Director.

Staff Management

In Summer the Programme Team will expand with Short Term Staff and Helpers. During other seasons Short Term Staff and Helpers will also work in the Programme Team as needed. The  Assistant Programme Director will assist the Programme Director with the management of these Short Term Staff and Helpers.

Insurance

  • Accident Insurance (provided by the Centre): Everyone is insured for accidents, both work and non-work related over the duration of the contract.
  • Private Liability Insurance (provided by the Centre): This insurance covers any damage caused by any staff on an object or person.
  • Sickness Insurance (provided by the Centre): All LTS will get private sickness insurance if necessary. The deductible (amount each LTS has to cover per calendar year themselves) is, if nothing else mentioned, CHF 300.-. This insurance covers any treatment due to sickness.
  • Social Insurance according to the Swiss Law (provided by the Centre): Every LTS must have Social Insurance according to the Swiss regulations. This includes invalidity insurance, maternity leave and old-age and survivors' insurance (OASI). More information will be given during training.

Benefits

  • A room in one of the shared flats in Kandersteg or in the KISC own building Kanderlodge
  • All meals at the Centre, both while at work and on days off
  • 2 days off per week and 20 days of holidays
  • Pocket money starting from 400 CHF per month       
  • A Swiss Pass (discount card for transportation in Switzerland)
  • Management and leadership training
  • Administration of work permits
  • Other benefits

Visa

  • Citizens of EU/EFTA countries do not need a visa, and the Centre secures the necessary work permit.
  • For citizens of non EU/EFTA countries who have not been Staff at KISC before, we can apply for a 4-month visa, for 4-month contracts. The applicant needs to be under 35 years old for the whole duration of the contract.
  • For citizens of non EU/EFTA countries who have been Short Term or Long Term Staff at KISC before, there is usually a very low probability of getting another visa. If the non EU/EFTA applicant is suitable for the role and fulfils specific requirements set by the Swiss authorities, there is a possibility to get a visa for a longer contract.
  • The employment is dependent on securing the necessary special permission from the Swiss authorities.

Testimonials

Assitant Programme Director

Pani

Spain
Assistant Programme Director
As the Assistant Programme Director, I was responsible for the programme of most of the events, big and special groups coming to KISC for the best experience of their lives and I also line managed all our climbing, hiking and activity guides. This role enabled me to develop skills in event planning, financial and budget understanding, human resources management and many other things that I couldn't imagine. It has certainly been challenging, but if you like to learn something every day of your life and you smile when your tasks are always varied and different…then APD is waiting for you!