Since April 2022, there are no longer any Covid measures that affect the way we operate KISC, however, we continue to be cautious of hygiene and cleaning procedures. If you have specific questions, then please get in touch, or check the Swiss Government website Coronavirus (

Of course! Some positions might require previous staff experience, but then it would be explicitly written in the essential requirements. 

It is important that anyone applying to volunteer at KISC understands that life as a Kandersteg Staff member in the Alps environment can be demanding, as the Centre is located at 1,200 metres above sea level. Our selection team will not discriminate according to health conditions, however it is important for KISC to know how can we support the volunteer’s general physical and mental safety and well-being while volunteering at KISC. Therefore, it is very important for the applicant to assess to what extent they would be able to volunteer in the different areas of KISC.

On another note, KISC provides an accident insurance to all volunteers but short term volunteers such as Short Term Staff are responsible for covering their ownhealth insurance. Therefore, it is important for you to look into what your requirements whilst in Switzerland might be, particularly as medical costs are known to be very expensive.

Considering the above, we would encourage you to think through all aspects of the KISC volunteering programme and how you could make the most of the experience while in a safe environment. We hope this helped and will be looking forward your application! If you would like to discuss your application by phone or ask any questions, then please don’t hesitate to get in touch, and ask to speak to the Staff Development Director.

Due to safety and privacy concerns, we do not allow guests to fly drones on our property. 

Swiss UAS (Unmanned Aircraft System) Policy:

The EU drone regulation applies in Switzerland from 1 January 2023. This means certificates are required for drones above 250 grams. The minimum age for flying a drone is 12 under the supervision of an accompanying person who is at least 16 years of age and has the required skills. Maximum flight altitude of 120m above ground level; Authorisation must be obtained from the FOCA to fly higher. The drone must bear a class identification label (C0, C1, C2, C3, C4) and a CE marking. A drone without a CE marking cannot be flown (exception: The drone is self-built). For more information please read the Swiss Drone Policy.

Yes, just let us know as soon as possible by email if you cannot volunteer at KISC anymore.

KISC does not have any facilities for disposal of portable / chemical toilets, nor are there any available facilities in Kandersteg. We advise campers with that need to contact the FRUTIGRESORT in Frutigen.

Yes we do, please contact for more information.

Our sites have different sizes ranging from 15 - 80 people. We measure them in the number of people they can fit and will allocate you a campsite according to the number of people in your group. 

For booking your stay, visit our accommodation page where you can check the availability of different building types. You can send your accommodation request directly to us - follow the instructions on the booking page. After submitting your request, our Staff will come back to you with an update about your request. 

At KISC, we take feedback and complaints very seriously.

Should you wish to make a complaint. You should send it by email to Your message will be managed by either the Director or one of the Deputy Directors, who will ensure it is dealt with by the appropriate person.

After your prepayment for your accommodation has been confirmed, log into to make your programme selection. This is a request form only as our activities depend on availability. Once a Staff member has processed your requests, they will come back to you with an update on your selection.

The Centre is located approximately 1.5km from the village centre and train station. There is also a local bus which runs hourly from the Train Station to the Centre during the day time.

This is in most cases possible, make sure to talk to reception more than 7 days in advance to make sure we can see what the possibilities are.

Of course it is a possibility! Just make sure you communicate and coordinate about this as much in advance as possible.

For Short and Long Term Staff roles, we prefer candidates that are available for the whole time as we start those positions with an induction and training period that helps the volunteers performing their jobs. For helpers we usually also look at specific dates but the volunteering periods are more flexible in their duration.

Just let us know what is your availability when you apply and if you would be able to complete the volunteering cycle period.

Here at KISC, we try to be as inclusive as possible to all guests who stay with us. Much of our facilities in the past have been constructed without wheelchair access in mind. Over the years, we have adapted the Centre to give access to people that may have limited mobility. For more information about this, you can access this link.

Your room or campsite should be ready for you to check-in from 14:00. If you arrive earlier than that, you may need to wait.

Dinner starts at 18:00 - please be on time! In July and August dinner will be served on a rotational basis, please check the seating times and be on time. Unfortunately, it is not possible to hold your dinner or make saved plates. 

Once a volunteer at KISC has completed a season at KISC and officialy become "ex-staff", they can enjoy discounts on overnights and catering when booking their stay. If you are ex-staff and booking your stay to come back, please make sure you mention that you have been staff in the past!

We want KISC to be accessible to as many people as possible, that's why we follow WOSM's guidelines on fees. This means if you're from a category A, B or C country you can get a discount of up to 75% on all our accommodation. To find out which category your country belongs to, check out 

To apply the discount to your accommodation, just ask during the booking stage on our website, it's that easy. 

We aim to provide each group with their own campsite. Although if your group is small and there is enough space for two groups, it may happen that you will share your campsite.

After we have confirmed your booking and you have paid your prepayment, you can log in into KISC website and start requesting these services through our online request forms.  Our Staff will come back to you after processing your requests.  Please note: the services are subject to availability and our Staff will send you the final confirmation for the requested services according to the availability. 

If you are already in the process of getting it, it is okay to send it to us within a few days from sending us the application. If you happen to be selected and we will not have your passport, your spot will be offered to someone else.

We are open to guests 7-days a week 365 days a year!

Reception Opening Hours:

Summer: Monday - Sunday: 08:00 - 12:00 and 14:00 - 20:00 

Winter: Monday - Sunday: 08:00 - 12:00 and 14:00 - 18:00 

Autumn and Spring: Monday - Sunday: 08:15 - 12:00 and 14:00 - 18:00

Outside of these hours, a sign will show how staff are contactable using the red phone at Reception

For booking activities in our Summer season, bookings open on March 1st at 10:00 CET. For any Winter activities, reservations open on October 1st at 10:00 CET. Please try to plan your programme before this date and send your Programme Order Form as soon as possible after we open bookings, as we operate on a ‘first come, first serve’ basis and activities will become fully booked, especially during our high season around August 1st. 

Our Reception is open until 18:00 and until 20:00 in July and August. If you arrive after Reception opening hours, you need to let us know in advance, so we can make sure a staff member is available to assist with your provisional check-in. When arriving later than 22:30, instructions will be left for you at the Reception.

Please note that late check-ins are only provisional, so you will have to meet our reception team the following morning to finalise the check-in.

Meals have to be cancelled 48 hours in advance.  

Unfortunately driving on the campsite is not allowed. Our campsite is car-free. However, we have Trolleys and post carts available to transport your materials from the parking spot to your campsite.

Every room and guest kitchen has a key. It is up to you if you want to use one. The deposit for a key is CHF 40.00 and you will get the money back upon returning the key. For leaders, it is also possible to put the deposit on the bill, so you don’t have to worry about having cash on you.


In the first couple of weeks of the season we will be training all of our volunteers—therefore it is important that you are available for the whole time. If you won't be able to join for the full training, we might need to consider offering the vacancy to people on the waiting list.

It is possible to pay for your activities before you arrive at KISC or during your stay. However, we recommend paying for your activities when you check out.

You need to check-out from all indoor accommodations by 10:00. The check-out time for the Campsite is 11:00 o'clock. A staff member will come to the room/ campsite before your departure for a check-out. The room/campsite needs to be tidied by the group before the staff will come for a check-out.

By logging into, you will be able to start requesting additional services like catering, activities and rentals. Once logged in, you will be able to save your price calculations, and you will be able to go back to it at any time. After finalising your request, you are ready to send it to us.

We have several communal rooms and areas available. Our shared common rooms are the Eco Adventure Room, the High Adventure Room (includes a fireplace), the Main Hall (includes a fireplace) and International Friendship Room. These rooms must be booked in advance and are rented for your exclusive use for a daily rate. Meeting and seminar rooms can also be booked in advance by groups (outside of summer). Please contact Reception for more details and room availability.

Food orders can be picked up from 7:15 onwards. Our catering staff is available until the end of dinner to hand out your food orders. When the dining hall is closed, please find a member of Staff to inform Catering for you.

If you are staying with us, the activities you book will be added to your final bill. When closing your bill, we accept both cash and card payments.  

In order to confirm your booking, we require your prepayment. If we have not received your prepayment by the due date, we will send you a prepayment reminder. If we have not received your prepayment following that, we will cancel your booking. If you have any difficulties, please contact our reception team to discuss your situation, and whether any alternative solutions can be found.

One of the requirements to become a staff member at KISC is to be at least 18 years old on the day you arrive here. You don’t need to rush with the applications when you are 16. You can apply about half a year before turning 18.

There is Wi-Fi available on the campsite at the shelters, Campsite Office and the main Chalet.


Please close your bill the night before departure during reception hours at the main reception. On the departure day, please come timely for your check-out as a member of staff will make sure you have left your Room / Campsite tidy. 
Please follow the check out guide in your room or provided during your campsite check-in for full instructions. 

Yes, of course! You can rent tents, dining and kitchen tents, tables and benches, stoves, cooking sets and gas from us. We also have several items available for a deposit, incl. adaptors, multi-plugs, gas regulators, axes, mallets, etc. For more information and prices see the bottom of our Accommodation page.

Our Short Term Staff are here on an entirely voluntary basis. However, there are a lot of other benefits included, such as accommodation, food, accident insurance and staff programme. You would have to organise and pay your travels here yourself, possible visa fees and some pocket money to cover your personal expenses while in Switzerland. 

While we do our best to cater to the different requirements, we prepare all the meals in the same kitchen, so we can not guarantee that the meals are 100% allergen free. If you have a severe allergy, we recommend cooking for yourself.

There are a few requirements before we are able to supply a Visa Support letter. These are;

  • Complete booking form to create a booking (booking must be at least 6 months from date of enquiry)
  • Pay your full amount of accommodation costs 
  • Supply a scanned copy of your passport
  • Supply a letter from your NSO confirming your membership
  • If you are a non-Scout, then we review this on a case by case basis

Free Wi-Fi is available in the Old and New Chalet, Kanderlodge Sunneblick and Tower. The Campsite has a wifi access point around the office. 

We have lots of groups wishing to do activities, and once an activity is booked, we have to turn away other Scouts. To encourage realistic activity bookings, we charge a cancellation fee for changes or cancellations within 7 days notice. This fee is 50%  of the cost of the activity per person, or CHF 5.- per person, whichever is larger. Changes or cancellations within 48 hours before the start of the activity will not be refunded. 

We have a limited amount of guest lockers available in our Old Chalet and on the Campsite for storing your valuables. There is a CHF 40.00 deposit on the key.

We have a limited amount of pioneering poles in different lengths from 1 m to around 5 m. We can offer each group approximately 15 poles for pioneering for free. Pioneering poles are not allowed to be modified or cut in any way. In case pioneering poles are returned damaged, we will charge CHF 20 per damaged pole. 

We do not guarantee any direct financial support to Short Term Staff. However, we do our best to fundraise money and apply for different projects to provide some extra support.  Long Term Staff receive a monthly pocket money of approximately CHF 400.- .

If you don't have an EU/EFTA passport, you will stand a better chance if you are under 35 years old at the time of your work period, as that is the age limit for the visas we can receive. Once you are selected, all necessary for the work permit will be organised with you.

If the activity is not run by the Centre, (e.g. River Rafting, Paragliding or Mountain biking) then you may have to pay the full price if you cancel too late. The cancellation policy varies depending on the external supplier. Please check the official website for each external company for their official cancellation policy or email for more information. 


English is the official language at the Centre. Most of the time you will be able to communicate in other languages, but it depends on the current staff team.  

We have a small shop in our Main Chalet selling souvenirs, ice cream, snacks and some soft drinks. We only accept Swiss Francs in cash. Our shop also accepts Visa, MasterCard and American Express for purchases over CHF 10-.

We do not offer any kind of ropes or material for pioneering. Please bring your own ropes. You can buy ropes in smaller amounts in the village.

In general, we only take Helpers who have been staff before—especially during the busy times when we don’t have the capacity to train non ex-staff. Those busy times are usually also the only times we would need Helpers for. Therefore, it would very much depend on the time of the year and our Helper needs. Sometimes we do take Helpers who haven’t been staff before, but if we have plenty of requests from ex-staff to return as Helpers they get priority.

  • Quiet time is from 22.30 – 07.30, according to the law of Kandersteg.
  • Alcohol is not allowed in public areas. 
  • Smoking is prohibited inside the buildings and public spaces. For smoking, please find the designated smoking areas
  • Fireworks are not allowed and will be confiscated.
  • All our guests must sign to agree on our General Terms & Conditions.
  • Before going into the mountains and leaving the valley floor on hikes etc. a ‘Route Card’ must be completed and handed into the Front Office.

The Pinkies are our Staff and can be recognised by the bright Pink t-shirts they wear daily. The Pinkies are here to help you. They are volunteer Scouts and Guides from all over the world and, although they might not be professionals in tourism and hospitality business or may not speak your language, they will always do their best. So, relax and enjoy your visit to the Permanent Mini Jamboree!

It is not allowed to have fires on the ground. Open fires are only allowed in our shelter fireplaces, marked campfire circles and fire barrels. To empty the fireplaces, we have ash bins around the campsite.

All our KISC led activities have current risk documents produced according to Safety in Adventures standards. Our safety documents are for internal use within our organisation and ensure that all KISC led activities are provided in a safe and enjoyable way. 
We encourage groups to make risk assessments for any self-guided activity, and we provide the necessary support for this such as self-guided hiking routes and detailed descriptions about external activities through our website. 

Sometimes KISC offers the possibility of an internship. In these cases, we will have the opportunity showing up in the Jobs & Volunteering page. If no internship positions are available, you may still choose to do your internship at KISC, either as Long Term Staff or Short Term Staff, for which particular frameworks and same selection processes apply.

All the water running from the taps and fountains around the Centre is drinking water. However, DO NOT drink river water - glacial minerals are dangerous and can seriously damage your body! We also ask that you do NOT swim in the river Kander as the river is dangerous; the water is very cold and the current is very strong. 

Please come to Reception the day before your departure during opening hours so that you can settle your bill. You can pay in cash or with credit card. It is only possible to close your bill at the Main reception during opening hours. 

The age limits are set on each KISC activity for the safety of the individual and the whole group. Our insurance adheres to the age limits set by us, and so they must be followed, with no exceptions.

We offer Propane gas and Butane gas. Propane gas costs CHF6/kg and Butane CHF16/kg and will be charged after usage. The gas bottle gets weighed before given out and after you return it. The difference is what you have used and will be billed. 

It may happen that the weather is too bad to run your activity. We will do our best to offer another activity to suit your group if we decide to cancel to planned activity due to bad weather. Alternatively, if we have to cancel your activity, a full refund will be given.

Recycling is our top priority at KISC. If you stay in our indoor accommodation, you will find recycling stations all around the buildings. If you stay in our campsite, you will be provided with a recycling kit to collect your recycling, trash and food waste before bringing it to the recycling centre during the opening hours. 

It is not possible to transfer a large amount of money to our bank account and withdrawal it at Reception. 

Most European regulators adapt to the Swiss system. You need a regulator with a 21.8mm x 1/14" left thread. We have a limited amount of regulators available for a deposit of CHF 20 at our Campsite Office.

We separate our toilets/ showers for male and female. Unfortunately, it is not possible to separate for leaders and children. 

We have limited fridges and freezers available for guests. All fridges are for shared usage, and the food needs to be labelled with the name of the group. Fridges cannot be booked for personal use and need to be shared.

In Switzerland, you need Swiss Francs (CHF). We accept cash (in Swiss Francs only) or debit cards (Maestro, Visa Electron & Post Finance) and credit cards (Visa, MasterCard & American Express).
We now no longer accept USD, EUR or GBP. There are two banks in the village where you may be able to exchange money. 

Most of our Workshops and Weekly Activities are held on-site, either in the Centre or on our main Campsite. Our guided hikes and climbing activities are located in Kandersteg and the surrounding valleys. 

The Rodelbahn is a 750 m long Summer Sled Run situated at the top of the Oeschinensee Gondola. The Rodelbahn is a loop which brings you back to the start after speeding through the scenic Swiss mountains with your friends.  

Any letters, e-mails or phone messages for our guests will be displayed on the ‘Guest Mailboard’ to the left of reception. Unfortunately, we can’t personally deliver messages to anyone, so it is your responsibility to check this board regularly.

Electricity is not available on our campsite. To charge your phone or other electrical devices we have a limited amount of guest lockers with plugs available. In exceptional circumstance for electricity on the campsite, please contact our Staff Team before arrival. 

Kandersteg has a local doctor that provides basic treatment for sickness and accidents, a nearby hospital, and mountain rescue team. Switzerland provides an excellent service - but it is very expensive. We recommend you to arrange private insurance for accidents, mountain rescue, and sickness. We do not offer insurance services for our guests; please arrange your insurance in before arrival. 

For KISC guided activities, all transport is included in the price of the activity unless stated otherwise. For external activities, the price of the activity does not include transport, and this is something that you would have to arrange. We can, however, offer advice and discounted train and bus tickets.

As the ground is very rocky, we recommend you to bring solid iron pegs!

This varies from campsite to campsite and can be from very well drained to very muddy. We have a good amount of wooden walkways and pallets to help groups on muddy campsites. You are not allowed to dig any trenches or holes into the ground, as this will destroy any grass on the site and affect the experience of other campers coming to the site after your stay.


When you stay in one of our two KISC mountain huts, you have the option to order a hut food package. The food is provided by us; however you will have to carry this up to the hut with you. You will have to cook for the Pinkie guide at the hut. However, you do not pay for their food. The hut food package includes dinner and breakfast for the next day, it does not include a packed lunch, so this would have to be ordered separately. 

Kandersteg is a small traditional Swiss village with a population of over 1’200 people. Kandersteg has a developed infrastructure that includes hotels with restaurants, two grocery shops, a drug store, a doctor’s office, banks with cash machine, a Catholic and a Protestant church, souvenir shops, sports shops, a car service and other tourism and leisure facilities (e.g. swimming pool, wellness, indoor climbing centre, village and scout museum, ski jump/ mountain tubing area, etc.). During the Winter and Summer seasons, many local events are happening where you can have a taste of the Swiss and local culture.  The Centre is located about 25 minutes by walk from the train station or 5 minutes by local bus. The bus is for free when wearing a scout neckerchief. 

If you are not staying here with us, you can still book onto our activities. However, there will be an extra 10% charge added to the price of the activity. 

If one of your group members is injured or sick, we ask that you contact a member of Staff straight away. Many of our Staff have First Aid Training and can assist you in our First Aid Room or contact the relevant professional service. If you require a doctor, ambulance or other professional services, please notify a member of Staff who will make the request for you. The doctor in Kandersteg is well equipped and deals with most of our incidents. The doctor has x-ray facilities and can treat broken bones. If necessary, the doctor may direct the person to the hospital. If you have used an emergency service which has not been requested by Staff, please notify any Staff at the Centre as soon as possible. 

Alcohol is generally not permitted in any public area of KISC. The Director can make exceptions according to our KISC Alcohol Policy. Our rules are according to Swiss law permitting smoking at 16 years old, the consumption of beer and wine at 16 years old and spirits at 18 years old. 
Your group may have its own rules and policies, which are allowed as long as they do not conflict with Swiss law. Smoking is only permitted in designated areas and should be avoided during KISC-led activities and around children.
For further information, please see our KISC alcohol policy.

Dogs are welcome on our campsite. We also have a limited number of indoor rooms that are pet friendly, so if you would like to stay indoors please let us know in your booking. 

All pets visiting KISC should be kept under control and on a lead.

The closest fuel station is in Frutigen, 12km down the valley.