Guest Services, Management, Booking
Duration: 
3 years
Start Date: 
Agreed with selected candidate
End Date: 
30 September 2025
Deadline for applications: 
When suitable candidate is found
Closed position

The Deputy Director for Guest Services is a member of the Senior Leadership Team of the Centre. They are responsible for overseeing the works of all teams related to the Guest experience at KISC: Reception, Catering, House & Hygiene. They build and maintain relations with key suppliers and partners of the Centre and maintain good relations with special Guest groups visiting KISC. As Deputy Director, they are responsible for the strategic oversight of the implementation of the Centre's mission and the management of the Centre's services and product offer for Guests upholding the reputation and image of KISC.

Testimonials

Adriana

Romania
Guest Services Director
As the Guest Services Director, I had one job only: making sure all the thousands of guests visiting KISC each year have a fantastic time and receive the best service possible. However, I was not alone; I was overseeing four different teams throughout the year to ensure excellent service to everyone coming to live BP’s dream. On top of that, I got to plan and apply different ways of instilling hostmanship in all staff members at the Centre, through training and coaching. It was, therefore, inevitable that I further developed my leadership and management skills, my priority setting, as well as my ability to multitask. Furthermore, I learned a lot about event management. I also got to talk to hundreds of guests, learned to receive both positive and constructive feedback, a definite boost to anyone’s communication skills. Being a deputy director came with some extra responsibility, and that implies to look further than just the next season and come up with strategies that will benefit KISC for years to come while making sure all decisions are financially sound. Together with the other 4 SMT, I got to plan and run the daily and long-term operations of the Centre. So if you have an eye for details, thrive on seeing happy guests, and you feel challenged by a fast-paced environment this might be the job for you!