Guest Services, Reception, Front Office
Duration
12 months
Start Date
7 September 2019
End Date
September 2020
Deadline for applications
31 March 2019
Open position
The Reception Manager has the responsibility to work with and deputise for the Guest Services Director in the development and running of the Centre’s guest service related aspects. Primarily, this person takes responsibility for the Centre’s guest bookings and leads the Reception team. If you enjoy the idea of communicating with guests from around the world, making their reservations and then being the first person that they meet when they arrive at KISC, we look forward to your application!
Apply to this job
  • Needs to be at least 21 years old
  • Is a member of an Association recognised by WOSM/WAGGGS
  • Communicates in a high level of written and spoken English

Essential

  • Ability to work within an international team of volunteers
  • Ability to motivate and lead a team of volunteers
  • Ability to work well under pressure and within strict timelines
  • Demonstrated professional, disciplined and efficient approach to work and planning
  • Affinity for customer service and guest contact
  • Computer literacy, proficiency with Microsoft Office Applications
  • Comfortable dealing with large sums of money
  • Willingness to work according to a flexible schedule

Desirable

  • Has previously been a member of the staff team at KISC
  • Has experienced the Summer season in the last 3 years
  • Certification and experience in customer service, administration and/or management
  • Experience in handling customer feedback and complaints
  • Ability to communicate in German
  • Holds a driver’s licence
  • Ensure a high quality of guest service at all times
  • Manage guest correspondence in an effective manner prior to, during, and after guests’ stay
  • Ensure the accuracy of all bookings at the Centre
  • Work with KISC reservation software on an advanced level
  • Deal with any and all queries received in the Front Office: over the counter, by phone or email
  • Manage guest feedback, including collection and resulting actions as required
  • Assist in the management of large group (over ~150 people) and special group bookings, and key guest group relationships (excluding programme side of bookings)
  • Take a lead role in special guest events at KISC
  • Supervise the daily work of the Reception Assistants and Front Office Assistant
  • Share the lead (with the Assistant Programme Director) of the front office daily work
  • Deputise for the Guest Services Director when they are away from the Centre
  • Plan and deliver regular staff training
  • Control the Front Office money procedures, including the counting of the tills

Other responsibilities

  • Support the Guest Services Director in other aspects of their work as required
  • Assist in other areas of the Centre where necessary
  • Involve in the execution of the Centre’s Operational Plan
  • Work and communicate effectively with all staff and guests

General

The position works closely with the Guest Services Director. This person is a part of the Reception team at KISC within the greater Guest Services team. In addition to the Reception Manager, the Reception team consists of 2 Reception Assistants, one 12-month position and one 4-month summer position, and the Front Office Assistant.

Line manager

The line manager for this position is the Guest Services Director. The Reception Manager has weekly meetings with the line manager and the Reception team to cover operational matters, and also has regular one-on-one appraisals.

Team management

The Reception Manager oversees the daily and long-term operations of the Reception team. The Reception Manager also assists the Guest Services Director in the management of the guest services areas, deputising for them during their absence from the Centre.

The Reception Manager will have regular contact with other members of the Long Term Staff team and it is essential to building a good working relationship and honest communication with them.

Staff management

Together with the Assistant Programme Director, the Reception Manager takes a lead role in the daily operation of the Front Office (Programme & Reception teams).

 

Insurance

  • Accident Insurance (provided by the Centre): Everyone is insured for accidents, both work and non-work related over the duration of the contract.
  • Private Liability Insurance (provided by the Centre): This insurance covers any damage caused by any staff on an object or person.
  • Sickness Insurance (provided by the Centre): All LTS will get private sickness insurance if necessary. The deductible (amount each LTS has to cover per the calendar year themselves) is, if nothing else mentioned, CHF 300.-. This insurance covers any treatment due to sickness.
  • Social Insurance according to the Swiss Law (provided by the Centre): Every LTS must have Social Insurance according to the Swiss regulations. This includes invalidity insurance, maternity leave and old-age and survivors' insurance (OASI). More information will be given during training.

Benefits

  • A room in one of the shared flats in Kandersteg
  • All meals at the Centre, both while at work and on days off
  • 2 days off per week and 20  days of holidays
  • Pocket money starting from 400 CHF per month       
  • A Swiss Pass (discount card for transportation in Switzerland)
  • Management and leadership training
  • Administration of work permits
  • Other benefits

Visa

  • Citizens of EU/EFTA countries do not need a visa, and the Centre secures the necessary work permit.
  • For citizens of non EU/EFTA countries who have not been Staff at KISC before, we can apply for a 4-month visa, for 4-month contracts. The applicant needs to be under 35 years old for the whole duration of the contract.
  • For citizens of non EU/EFTA countries who have been Short Term or Long Term Staff at KISC before, there is usually a very low probability of getting another visa. If the non EU/EFTA applicant is suitable for the role and fulfils specific requirements set by the Swiss authorities, there is a possibility to get a visa for a longer contract.
  • The employment is dependent on securing the necessary special permission from the Swiss authorities.

Testimonials

Reception Manager

Josh

New Zealand
Reception Manager
As Reception Manager, I have had contact with all aspects of the Centre. Seeing the life cycle of guest booking and seeing the positive outcome and receiving the feedback is a very positive experience. I have learnt about how I work and also how to work with others in an international and multicultural environment. I have very much enjoyed the over the counter interactions with our guests and spending time with the Short Term Staff when possible. I very much encourage anyone who is interested in developing and learning new skills and how to operate in an international environment to apply.