Programme, Event Management, Strategy
Duration
3 years
Start Date
1 December 2021
End Date
1 December 2024
Application deadline
31 October 2021
Closed position
The Deputy Director for Programme is a member of the Senior Management Team of the Centre. They are directly responsible for the management of the Programme team and the Programme booking journey of the guests. They are in charge of the planning and safe delivery of all activities offered by the Centre, overseeing the risk management plan of the Centre and maintaining the external activity centre label of the Centre. The Programme Director will manage and organise the programme training for all staff members (long-term, short-term, high season and special guides). They are directly responsible for the safe and high-quality implementation of KISC Programme activities, manage relations with external suppliers for Programme activities and dealing with special group requests related to Programme.
  • Needs to be at least 24 years old
  • Is a member of an Association recognised by WOSM/WAGGGS
  • Fluent in written and spoken English
  • Fully vaccinated against Covid-19 with one of the vaccinations recognised by Switzerland

Essential

  • Experience in Alpine sports, such as hiking, climbing, and skiing and/or snowboarding
  • Experience in controlling and maintaining Alpine equipment
  • Good understanding of safety in outdoor activities
  • Experience in Risk Management
  • Leadership & Management skills such as self-organisation, self-motivation, stress resistance, work planning, and interpersonal skills
  • Willingness to work according to a flexible schedule
  • Holds a driver’s licence (manual)
  • Ability to work well under pressure and within strict timelines

Desirable

  • Has previously been a member of staff team at KISC
  • Has experienced the Programme activities (Summer and/or Winter)
  • Experience in staff management
  • Certification and experience in outdoor activity guiding and safety
  • Experience related to budgeting and basic financial management
  • Experience in Event Management
  • Ability to communicate in German
  • Experience of running training sessions
  • Mountaineering experience
  • Outdoor emergency rescue and/or first aid experience
  • Experience in handling customer feedback and complaints

Main tasks

  • Manage the Programme operations including staffing, work plans, budgets and financial goals
  • Oversee the development, marketing, administration and running of all the programme activities
  • Oversee and uphold the risk management strategy and programme safety label of the Centre
  • In-charge of ensuring proper risk management in all KISC activities and implemented activity safety procedures are followed by all Staff
  • Line Management of the Programme team (4-5 Long-Term Staff members)
  • Manage Short Term Staff, Helpers and Snow and Ice Guides working in the Programme team in the Summer period
  • Train and assess Staff to run KISC’s activities
  • Manage the relationship with suppliers, contracted companies and partners connected to the Centre’s Programme services
  • Coordinate and plan special events
  • Lead the Centre’s Emergency Team

Other responsibilities

  • Deal with any guest enquiries relating to the Centre
  • Assist in other areas of the Centre where necessary
  • Support the creating and execution of the Centre’s Operational Plan

Scope of management responsibilities and decision making

  • Knows the formal and informal team and Centre goals, standards, policies and procedures which include familiarity with other teams
  • Agrees on timing of physical presence at the Centre with the Director, whilst ensuring continuous management oversight
  • Is sensitive to the interrelations of both people and functions within the Centre
  • On a regular and continuous basis, exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service
  • Authority to spend up to CHF 1’000 within the budget

General management

The Programme Director is part of the Senior Management Team within the Centre, together with the Director and three other Deputy Directors, Internal Services Director, Staff Development Director and Guest Services Director.

Line manager

The line manager for this position is the Director. The Programme Director has regular meetings with the line manager to cover operational matters, and also has regular one-on-one appraisals.

Team management

The Programme Director will have regular contact with other members of the Senior Management Team and Long-Term Staff team and it is essential to build a good working relationship through honest communication with them.
The Programme Director manages and supervises the whole Programme team, Short Term Staff leading activities and other staff working on programme related projects.

Insurance

  • Accident Insurance (provided by the Centre): All staff are insured for accidents, both work and non-work related over the duration of the contract.
  • Private Liability Insurance (provided by the Centre): This insurance covers any damage caused by any staff on an object or person.
  • Sickness Insurance (provided by the Centre): All LTS will receive private sickness insurance if necessary. The deductible (the amount each LTS has to cover per calendar year themselves) is, if nothing else mentioned, CHF 300.-. This insurance covers any treatment due to sickness.
  • Social Insurance according to the Swiss Law (provided by the Centre): Every LTS must have Social Insurance according to the Swiss regulations. This includes invalidity insurance, maternity leave and old-age and survivors' insurance (OASI). More information will be given during training.

Benefits

  • A room in one of the shared flats in Kandersteg or in the KISC owned buildings, or a private apartment
  • Meals provided by the Centre or pocket money allowance for food during low season
  • 2 days off per week and 20 days of holidays per year
  • Pocket money starting from 1000 CHF per month
  • A Swiss Pass (50% discount card for transportation in Switzerland)
  • Management and leadership training
  • Administration of work permits
  • Other benefits as detailed here on our website

Visa

  • Citizens of EU/EFTA countries do not need a visa, and the Centre secures the necessary work permit.
  • For citizens of non EU/EFTA countries we would need to apply for a working VISA for you to be able to work at KISC. Assuming you are suitable for the role and fulfil specific requirements set by the Swiss authorities, there is a possibility to get a visa for a longer contract.
  • The employment is dependent on securing the necessary special permission from the Swiss authorities.

Testimonials

Programme Director

Oscar

Sweden
Programme Director
The position of Programme Director is one of the most varied roles at KISC and changes throughout the year. I was overseeing all operation connected to our Programme and activities, and I was supporting and line managing the Programme Team which provides exciting experiences to every Scout and Guide visiting KISC. I was planning and delivering training in a variety of areas, developed external relationships with local suppliers and ensuring that risk assessments and safety policies were up to date. One of the highlights as Programme Director was to see how activities go from conception all the way through being run and enjoyed by Scouts from different countries. Alongside this, this position implied constant and varied work alongside the 4 other members of the Senior Management Team, managing and planning all aspects of running the World Scout Centre.