Guest Services Director
- Needs to be at least 24 years old
- Is a member of an Association recognised by WOSM/WAGGGS
- Fluent in written and spoken English
Skills & Qualifications
- Ability to work within an international team of volunteers
- Ability to motivate and lead a team of volunteers
- Experience in people management
- Affinity for customer service and guest contact
- Ability to work well under pressure and within strict timelines
- Ability to simultaneously manage several areas
- Computer literacy, proficiency with Microsoft Office Applications
- Holds a driver’s licence
- Willingness to work according to a flexible schedule
- Leadership & Management skills such as self-organisation, self-motivation, stress resistance, work planning, budgeting and financial control, interpersonal skills
- Has previously been a member of staff at KISC
- Certification and experience in administration and/or management
- Certification and experience in Hospitality
- Experience related to budgeting and basic financial management
- Experience in Event Management (seminar and conference organisation)
- Experience in sales or business development
- Ability to communicate in German
- Ensure a high standard of guest service at all times
- Oversee the development, marketing and safe running of the Guest Services areas
- Manage the operational activities of the Guest Services areas including staffing, work plans, budgets, investments and financial goals
- Supervise the Reception Manager, Reception Assistants, Front Office Assistant, House Manager, House Assistants, Hygiene Supervisor, Catering Manager, Catering Assistants, Campsite Manager and Campsite Assistants, Shop Manager.
- Coordinate the preparation of statements, reports and special analysis of guests staying at the Centre
- Responsibility for overseeing debtors
- Maintain a continuous information flow with staff members and guests
- Assist in all work related to the KISC Association Committee, KISC Association Steering Committee and KISC Foundation Board meetings and the General Assembly
- Assist in the relation management of suppliers, contracted companies and partners in the area of the Guest Services Department and for the Centre in general
- Coordinate special events planning
- Deal with guest complaints & compliments
- Deputise for the Director in their absence
- Deal with any guest enquiries relating to the Centre
- Run and develop staff training
- Assist in other areas of the Centre where necessary
- Involvement in the execution of the Centre’s Operational Plan
- Work and communicate effectively with all staff and guests
- Flexibility in working hours according to the needs of the Centre
Scope of management responsibilities and decision making:
- Knows the formal and informal team and Centre goals, standards, policies and procedures which include familiarity with other teams
- Agrees on the timing of physical presence at the Centre with the Director ensuring continuous management attention during normal operational hours
- Is sensitive to the interrelations of both people and functions within the Centre
- On a regular and continuous basis, exercises administrative judgment and assumes responsibility for decisions, consequences, and results having an impact on people, costs, and/or quality of service
- Authority to spend up to CHF 1’000 within the budget.
The Guest Services Director is part of the Senior Management Team within the Centre, together with the Director and three other Deputy Directors: Internal Services Director, Staff Development Director and Programme Director.
The line manager for this position is the Director. The Guest Services Director has regular meetings with the line manager to cover operational matters, and also has regular one-on-one appraisals.
The Guest Services Director will have regular contact with other members of the Senior Management Team and Long-Term Staff team and it is essential to build a good working relationship and honest communication with them.
The Guest Services Director manages and supervises the House, Catering, Reception, and Campsite staff and other staff working on guest services projects.
- Accident Insurance (provided by the Centre): Everyone is insured for accidents, both work and non-work related over the duration of the contract.
- Private Liability Insurance (provided by the Centre): This insurance covers any damage caused by any staff to an object or person.
- Sickness Insurance (provided by the Centre): All LTS will get private sickness insurance if necessary. The deductible (amount each LTS has to cover per calendar year themselves) is, if nothing else mentioned, CHF 300.-. This insurance covers any treatment due to sickness.
- Social Insurance according to the Swiss Law (provided by the Centre): Every LTS must have Social Insurance according to the Swiss regulations. This includes invalidity insurance, maternity leave and old-age and survivors' insurance (OASI). More information will be given during training.
- A basic flat in the Kandersteg village
- All meals at the Centre, both while at work and on days off
- 2 days off per week and 20 days of holidays per year
- A Swiss Pass (50% discount card for transportation in Switzerland)
- Pocket money in the region of 1,000 CHF per month
- Management and leadership training
- Administration of work permits
- Other benefits as detailed here on our website
- Citizens of EU/EFTA countries do not need a visa, and the Centre secures the necessary work permit.
- For citizens of non EU/EFTA countries we would need to apply for a working VISA for you to be able to work at KISC. Assuming you are suitable for the role and fulfil specific requirements set by the Swiss authorities, there is a possibility to get a visa for a longer contract.
- The employment is dependent on securing the necessary special permission from the Swiss authorities.