Guest Services, Reception, Front Office
Duration
9 months
Start date
15 November 2019
End date
September 2020
Open for applications from
June 2019
Closed position
Sitting within the Reception team, the Front Office Assistant completes tasks across two work areas – Reception and Programme. This person takes responsibility along with other Front Office staff to handle much of the administrative work associated with the Centre’s guest bookings. As part of the Front Office team, this role is one of the main points of guest contact for the Centre. If you enjoy helping out guests from all around the world, we look forward to your application!
  • Needs to be at least 18 years old
  • Is a member of an Association recognised by WOSM/WAGGGS
  • Communicates well in written and spoken English

Essential

  • Ability to work within an international team of volunteers
  • Ability to work well under pressure and within strict timelines
  • Demonstrated professional, disciplined and efficient approach to work and planning
  • Affinity for customer service and guest contact
  • Computer literacy, proficiency with Microsoft Office Applications
  • Comfortable dealing with large sums of money
  • Willingness to work according to a flexible schedule

Desirable

  • Has previously been a member of the staff team at KISC
  • Has experienced the Summer season in the last 3 years
  • Certification and/or experience in customer service and administration
  • Ability to communicate in German
  • Holds a driver’s licence

 

Main tasks

  • Ensure a high quality of guest service at all times
  • Guest correspondence relating to both reception and programme requests prior to, during, and after guest’s stay
  • Work with KISC reservation software on an advanced level
  • Deal with any and all queries received in the Front Office: over the counter, by phone or email
  • Manage all aspects related to making bookings (accommodation, catering, programme and other services)
  • Assist with the administration of Programme activities
  • Coordinate information flow between KISC teams regarding guest needs
  • Control and count of the Centre’s tills
  • Plan and deliver regular staff training

Other responsibilities

  • Assist in other areas of the Centre where necessary
  • Involvement in the execution of the Centre’s Operational Plan
  • Work and communicate effectively with all staff and guests

 

General

This position is a part of the Reception team at KISC within the greater Guest Services team. The team consists of one Reception Manager (12-month role), one Reception Assistant (12- month role), one Front Office Assistant (9-month role) and one Summer Reception Assistant (4-month role).

Line manager

The line manager for this position is the Guest Services Director, with daily work coordinated by the Reception Manager and the Assistant Programme Director. The Front Office Assistant has weekly meetings with the line manager and the Reception team to cover operational matters, and also has regular one-on-one appraisals.

Team Management

The Front Office Assistant will have regular contact with the Reception, the Programme team and other members of the Long Term Staff team and it is essential to build a good working relationship and honest communication with them.

 

Insurance

  • Accident Insurance (provided by the Centre): Everyone is insured for accidents, both work and non-work related over the duration of the contract.
  • Private Liability Insurance (provided by the Centre): This insurance covers any damage caused by any staff on an object or person.
  • Sickness Insurance (provided by the Centre): All LTS will get private sickness insurance if necessary. The deductible (amount each LTS has to cover per calendar year themselves) is, if nothing else mentioned, CHF 300.-. This insurance covers any treatment due to sickness.
  • Social Insurance according to the Swiss Law (provided by the Centre): Every LTS must have Social Insurance according to the Swiss regulations. This includes invalidity insurance, maternity leave and old-age and survivors' insurance (OASI). More information will be given during training.

Benefits

  • A room in one of the shared flats in Kandersteg
  • All meals at the Centre, both while at work and on days off
  • 2 days off per week and 15  days of holidays
  • Pocket money starting from 400 CHF per month       
  • Management and leadership training
  • Administration of work permits
  • Other benefits

 

Visa

  • Citizens of EU/EFTA countries do not need a visa, and the Centre secures the necessary work permit.
  • For citizens of non EU/EFTA countries who have not been Staff at KISC before, we can apply for a 4 month visa, for 4 month contracts. The applicant needs to be under 35 years old for the whole duration of the contract.
  • For citizens of non EU/EFTA countries who have been Short Term or Long Term Staff at KISC before, there is usually a very low probability of getting another visa. If the non EU/EFTA applicant is suitable for the role and fulfils specific requirements set by the Swiss authorities, there is a possibility to get a visa for a longer contract.
  • The employment is dependent on securing the necessary special permission from the Swiss authorities.