Campsite, Guest Services, Maintenance
Duration
5 months
Start Date
15 April 2020
End Date
30 September 2020
Open for applications
November 2019
Closed position
The Campsite Assistant is responsible for working with the Campsite Manager and another Campsite Assistant in managing and running the Centre's camping facilities and all related equipment. The person also trains, manages, and works alongside a team of volunteers. If you are able to motivate and manage an international group of volunteers while providing excellent guest service, we look forward to your application.
  • Needs to be at least 18 years old
  • Is a member of an Association recognised by WOSM/WAGGGS
  • Communicates well in written and spoken English

Essential

  • Ability to work within an international team of volunteers
  • Ability to motivate and lead a team of volunteers
  • Holds a full driver’s licence
  • Demonstrated professional, disciplined and efficient approach to work and planning
  • Ability to work well under pressure and within strict timelines
  • Affinity for customer service and guest contact
  • Office administration skills and computer literacy
  • Willingness to work according to a flexible schedule

Desirable

  • Has previously been a member of the staff team at KISC
  • Has experienced the Summer season in the last 3 years
  • Certification and experience in customer service, administration and/or management
  • Experience in handling customer feedback and complaints
  • Ability to communicate in German

Main Tasks

  • Ensure a high quality of guest service at all times
  • Train and supervise the staff working on the campsite
  • Plan and organise guest arrivals and departures, including the allocation of guests to camping sites
  • Plan and coordinate the rental of campsite equipment, as well as the billing of items purchased/rented by guests while on site
  • Organise, control and care of campsite equipment for rent
  • Ensure the cleanliness and order of all campsite facilities
  • Waste management and assistance in the control of KISC’s recycling centres and guest recycling
  • Cooperation with external suppliers and partners
  • Cooperation with Grounds Manager

Other responsibilities

  • Deal with any guest enquiries relating to the Centre
  • Run and develop staff training
  • Assist in other areas of the Centre where necessary
  • Involvement in the execution of the Centre’s Operational Plan
  • Work and communicate effectively with all staff and guests

General

The position is part of the Campsite team and the larger Guest Services team. The Campsite team consists of the Campsite Manager (6-month role) one Campsite Assistant (5.5-month role) and one Campsite Assistant (4-month role).

Line manager

The line manager for this position is the Guest Services Director, with daily work coordinated and led by the Campsite Manager. The Campsite Assistant has weekly meetings with the line manager and the Campsite team to cover operational matters, and also has regular one-on-one appraisals.

Team Management

The Campsite Assistant coordinates and supervises the daily work of the Campsite Short Term Staff and works along with other members of the Campsite team (Campsite Manager and Assistant).

Staff Management

The Campsite also operates with Short Term Staff during the summer. The Campsite Long Term Staff take responsibility for the daily management of the STS and any other staff working in Campsite on a rotational basis.

Insurance

  • Accident Insurance (provided by the Centre): Everyone is insured for accidents, both work and non-work related over the duration of the contract.
  • Private Liability Insurance (provided by the Centre): This insurance covers any damage caused by any staff on an object or person.
  • Sickness Insurance (provided by the Centre): All LTS will get private sickness insurance if necessary. The deductible (amount each LTS has to cover per calendar year themselves) is, if nothing else mentioned, CHF 300.-. This insurance covers any treatment due to sickness.
  • Social Insurance according to the Swiss Law (provided by the Centre): Every LTS must have Social Insurance according to the Swiss regulations. This includes invalidity insurance, maternity leave and old-age and survivors' insurance (OASI). More information will be given during training.

Benefits

  • A room in one of the shared flats in Kandersteg
  • All meals at the Centre, both while at work and on days off
  • 2 days off per week
  • Pocket money starting from 400 CHF per month   
  • Management and leadership training
  • Administration of work permits
  • Other benefits

Visa

  • Citizens of EU/EFTA countries do not need a visa, and the Centre secures the necessary work permit.
  • For citizens of non EU/EFTA countries who have not been Staff at KISC before, we can apply for a 4-month visa, for 4-month contracts. The applicant needs to be under 35 years old for the whole duration of the contract.
  • For citizens of non EU/EFTA countries who have been Short Term or Long Term Staff at KISC before, there is usually a very low probability of getting another visa. If the non EU/EFTA applicant is suitable for the role and fulfils specific requirements set by the Swiss authorities, there is a possibility to get a visa for a longer contract.
  • The employment is dependent on securing the necessary special permission from the Swiss authorities.

Testimonials

Campsite Assistant

Jordy

United Kingdom
Campsite Assistant
I have learnt many things in my many experiences at KISC, but none were more educating, interesting and enjoyable than my LTS season as Campsite Assistant in Summer 2018. I learnt how to work with a diverse team of people with a wide range of ability levels and interests. I gained skills at KISC that will stay with me for the rest of my life, skills such as leadership planning and organising. My message to you, if you are considering applying, would be to stop thinking and go for it. I can 100% guarantee you that you will not regret it!