Assistant Guest Services Director
The Assistant Guest Services Director works closely with the Guest Services Director to ensure an excellent guest experience. The role manages the guest feedback and supports the guest services teams to provide the permanent mini jamboree experience to guests. In the summer, the Assistant Guest Services Director is responsible for managing and supporting the Summer Chalet Services Short Term Staff. During the centenary year at the Kander100 event, they will be responsible for the Info Centre - the main guest contact point. In the low seasons, they are involved in all guest services areas to cover holiday seasons and deputise for the Guest Services Director. If you would like to support a team of international volunteers, organise teams and help deliver incredible guest service for large groups, we look forward to your application!
Requirements
- Needs to be at least 21 years old
- Is a member of an Associtation recognised by WOSM/WAGGGS
- Communicates well in written and spoken English
- It is strongly recommended that you be fully vaccinated against COVID-19
Skills & Qualifications
Essential
- A passion for helping guests
- A positive and helpful attitude
- Ability to work within an international team of volunteers
- Ability to stay calm and level headed in stressful situations
- Ability to motivate and lead a team of volunteers
- Ability to give and receive feedback in a constructive way
- Excellent attention to detail and comfortable planning projects
- Basic computer literacy with Microsoft Office Applications
- Comfortable dealing with basic financial procedures
- Willingness to work according to a flexible schedule
Desirable
- Ability to communicate in German
- Has previously been a member of the staff team at KISC
- Experience in handling customer feedback and complaints
- Holds a driver’s licence
Main tasks
Main Tasks
- Ensure a high standard of guest service at all time and uphold the KISC Guest Service Standards
- Support the Guest Services Team: Catering, Housekeeping and Reception in their daily operations
- Line Management of Summer Chalet Services Short Term Staff (approx. 16)
- Manage guest feedback, including collectionand sharing with relevant teams
- Support school bookings, taking the lead particularly with new groups and manage other significant new customers.
- Manage the ‘info centre’ during the Kander100 event
- Plan and support Guest Service requirements for the Global online event
- Support the planning and delivery of staff training with a focus on increased guest service across the whole centre.
- Ensure accuracy of all Guest Service website information
- Development and troubleshooting of ASSD (the software used to manage bookings)
- Support the Guest Services teams during holiday seasons covering their work where needed
- Deputise for the Guest Services Director during their days off and leave.
Other responsibilities
- Support the Guest Services Director in other aspects of their work as required
- Assist in other areas of the Centre where necessary
- Involved in the execution of the Centre’s Operational Plan
- Work and communicate effectively with all staff and guests
Management
General
The position is part of the Guest Services Team at KISC. The Guest Services team currently consists of the Reception Team, House Team, Catering Team and Campsite Team.
Line manager
The line manager for this position is the Guest Services Director. The Assistant Guest Services Director has weekly meetings with the line manager and Guest Services team to cover operational matters, and also has regular one-on-one appraisals.
Team Management
The Assistant Guest Services Director will assist the Guest Services Director with the management of the Guest Services Team and overall Guest Services operations. The Assistant Guest Services Director will have regular contact with other members of the Long Term Staff team and it is essential to building a good working relationship and honest communication with them.
Staff Management
In Summer the Guest Services Team will grow with more Long Term Staff, Short Term Staff and Helpers. The Assistant Guest Services Director will manage the Summer Chalet Services Short Term Staff.
Practical information
Insurance
- Accident Insurance (provided by the Centre): Everyone is insured for accidents, both work and non-work related over the duration of the contract.
- Private Liability Insurance (provided by the Centre): This insurance covers any damage caused by any staff on an object or person.
- Sickness Insurance (provided by the Centre): All LTS will get private sickness insurance if necessary. The deductible (amount each LTS has to cover per the calendar year themselves) is, if nothing else mentioned, CHF 300.-. This insurance covers any treatment due to sickness.
- Social Insurance according to the Swiss Law (provided by the Centre): Every LTS must have Social Insurance according to the Swiss regulations. This includes invalidity insurance, maternity leave and old-age and survivors' insurance (OASI). More information will be given during training.
Benefits
- A room in one of the shared flats in Kandersteg
- All meals at the Centre, both while at work and on days off
- 2 days off per week and 20 days of holidays
- Pocket money starting from 500 CHF per month
- A Swiss Pass (discount card for transportation in Switzerland)
- Management and leadership training
- Administration of work permits
- Other benefits as detailed here on our website
Important information
Visa
- Citizens of EU/EFTA countries do not need a visa, and the Centre secures the necessary work permit.
- Citizens of the United Kingdom require a visa to work in Switzerland.
- For citizens of non EU/EFTA countries (including the United Kingdom), there is a lower chance of a successful visa application in 2022. Positions starting in 2023 have higher chances of successful visa.
- The employment is dependent on securing the necessary special permission from the Swiss authorities.
