General Terms and Conditions
GENERAL TERMS & CONDITIONS
1. Area of Application
These General Terms and Conditions and Guest Declaration are binding for all bookings at Kandersteg International Scout Centre (KISC) and are binding upon confirmation of your booking by KISC.
KISC is a Scout Centre with different prices and levels of service in comparison to a hotel or campsite. It is essential that all guests respect the rules and guidelines given by KISC and, if a Scout or Guide, keep their scout/guide law in mind at all times.
Guests that do not respect KISC’s rules, Swiss law or Scout law can be sent away. In such a case, KISC retains its right for payment of any services already booked and not used.
Groups staying at KISC must have at least one adult (18 years or older) responsible for the group with them for the entire duration of the stay.
All guests staying at KISC are responsible for the equipment, accommodation and any facilities they use during their stay, including cleaning the facilities at the end of the stay. In case of misuse of facilities additional charges may apply.
Prices include VAT. Local tourist taxes and cantonal overnight taxes are billed separately by KISC on behalf of the tax authorities.
Scout prices are granted to members of a National Scout Organisation recognized by either WOSM or WAGGGS. KISC follows the WOSM fee payment system (all countries categorised as A, B, C or D) and thus gives scouts a discount of 25-75% on overnights depending on the guest country of residence (A-C). Scout groups must state in which pricing band they fall and be able to prove their eligibility for it. Special agreements are excluded.
Infants up to the age of 5 are only charged for accommodation if they require their own bed. They can be accommodated in a cot supplied by the guests or KISC.
KISC reserves the right to change prices and taxes without prior notice.
4. Prepayment & Confirming a Booking
To confirm a booking, KISC is allowed to ask for a prepayment. This must be paid before the due date to secure the booking.
Bookings made through external suppliers follow their respective rules.
No reservations for Programme, Catering, Guest Kitchens or Camping Equipment can be accepted before a booking is confirmed.
The guest is obliged to inform KISC immediately about any changes to the agreed contract in writing.
5.1 Reduction in numbers and/or amount of overnights
If a group reduces the number of participants from the originally booked total less than 90 days prior to arrival, an administration fee of SFr. 25.- (or the full amount if less than this) will be added to the bill for each participant that does not check in. Reductions in the amount of overnights less than 90 days prior to arrival are subject to a cancellation fee. In this case, the
maximum amount charged as a cancelation fee can be equivalent to the total cancelled overnights at full price.
In case of a Package Deal separate cancellation fees may apply.
5.2 Meal bookings
Meal bookings and cancellations must be announced at least 24 hours in advance. Meals not cancelled 24 hours in advance will be charged for. For capacity reasons, short term meal bookings may not be accepted. Groups sized 25 or more need to book their meals no later than 7 days in advance.
5.3 Programme bookings
Activity cancellation within less than 48 hours notice cause a fee of SFr. 5.- per person, or half the total price (whichever is greater). This applies to all KISC activities, including those which are free of charge. There is no charge if a person is sick or injured for fully KISC run activities. For activities not run by KISC (e.g. river rafting, paragliding, mountain biking, etc.), or service provided by third parties as part of KISC run activities (e.g. mountain huts, transportation) the cancellation policy of the contracted company applies that may be different from above conditions. KISC will charge the respective cancellation fees to the guest.
5.4 Full Cancellation of booking
In case of a full cancellation more than 90 days before the date of arrival, 50% of the received prepayment will be reimbursed. In the event of a full cancellation after this point, the prepayment will be kept in full by KISC. Any bank charges as a result of returning prepayments will be paid by the Guest.
Full Cancellation by KISC: KISC is entitled to cancel bookings at any time without prior notice. In such a case, any prepayment already paid will be reimbursed in full to the group.
Bills fall due at the end of the booking period and should be settled in full the day before departure. Currency of settlement is Swiss Francs and can be paid either in cash or with a credit/debit card. Cash payments in foreign currencies are only accepted in bills up to the equivalent of 200 Swiss Francs in the currencies Pounds Sterling, US Dollars or Euro. For all payments made with a card, a 2 % surcharge will be added to the bill.
An invoice can be issued only when agreed by KISC before arrival and must be paid within 10 days of departure in full in Swiss Francs. Bank charges are born by the guest.
The exchange of foreign currency payments into Swiss Francs is based on exchange rates defined by KISC that may vary due to changes in the financial markets.
Depending on the conditions of the booking, KISC reserves the right to ask for a payment at check in.
7. Check-in and check-out times
Check-in is from 14.00 – 20.00h. Later arrivals need to be announced in advance.
Check-out is by 10.00h from all indoor accommodation and 11:00 from campsite.
KISC reserves the right to ask for proof of identification (Passport, ID card, driver's license...) at check in time.
8. Dietary requirements
The KISC’s kitchen facilities are operated by volunteer staff and all dietary requirements are catered for up to the best of our ability. We cannot guarantee food to be 100% allergen free. It is up to the guest’s own risk to eat KISC catered meals in case suffering from a severe food allergy.
Certain diets, such as gluten free, dairy free, or any food allergies need to be booked no later than 7 days in advance. If dietary requirements are not communicated in time, KISC cannot necessarily cater for the required diet or allergy. Price differences for special diets may occur.
Any dietary requirements need to be declared to catering staff.
9. Insurance and liability
Guests must provide their own insurance coverage for personal liability, sickness and accidents during the stay at KISC.
Any damage caused by a guest is fully payable by the guest, including false call outs of emergency services.
KISC accepts no responsibility for the loss or damage of personal property when staying at KISC.
Damage claims against KISC are excluded as far as damage was not caused by negligence or intentionally. KISC will not be held responsible for damages which are caused by the actions or neglect of Staff should this conduct not fall under his/her responsibility; as cause of actions of third parties, other guests, the guest, acts of God, natural occurrences or official regulations. Should the group leader and/or group members not follow the instructions of KISC Staff then all liability of the KISC is dropped.
KISC works with third parties, which provide valued services. In these situations KISC lawfully transfers the execution of the activity to the third party, and shall not be held responsible for the third party’s actions or neglect during execution of the activity
10. Use of Data and Pictures
Personal data received in terms of the booking process will be saved by KISC. KISC has the right to use them for 3rd party bookings, PR, statistics and customer feedback. By doing so, your data will be kept strictly confidential and not sold nor disclosed to third parties.
Any photographs, video footage or voice recording, taken during your stay and/or on KISC activities, which contain members of your group can be used by KISC for promotional purposes.
11. Applicable law and place of jurisdiction
If a problem of any nature arises during your time in Switzerland, that problem would be dealt with under Swiss law, despite the nationality of the involved parties. Please be aware that Swiss law proceedings might vary considerably from what you are used to and expect in your home country.
Place of jurisdiction is Thun (BE).
By filling in a booking request and receiving a confirmation from KISC , the General Terms & Conditions, the Rules and the Guest Declaration are accepted as binding under Swiss law.
As part of the General Terms and Conditions, the Guest Declaration is binding for all booking requests and bookings made with Kandersteg International Scout Centre (KISC).
1. General points
I accept full responsibility for the actions of all members of my group.
I ensure that my group and I will follow all instructions given by the KISC staff
I confirm that all members of my group have the necessary adequate insurance.
I understand that I am responsible for ensuring that I follow all rules and regulations of the Scout / Guide Association of which I am a member as well as the national laws of our home country.
2. Activities and safety
I declare that both my group and I are physically and mentally capable of undertaking all activities that we intend to take part in during our stay at KISC. The parents / guardians of participants classified as minors have been informed of the planned programme and have agreed to the participation of the minor in the camp and the planned programme.
I agree that I will ensure that
- My group will fill in and present a Route Card to KISC staff before departing on a mountain activity of any nature
- My group will inform KISC Staff when returning from a mountain activity of any nature so that the Route Card can be classified as cancelled/returned
- My group and I will carry all equipment deemed necessary by the KISC Staff
- I complete and sign the necessary procedures, forms and check-lists prior to taking part in any centre led activity
- My group and I will follow the Mountain Safety Guidelines
KISC rules and policies
All visitors on KISC premises are required to follow the rules and policies stated below.
Guests that do not respect KISC’s rules, Swiss law can be sent away. Violations of Swiss law will be reported to the local police authorities.
1. House rules
- Quiet Time is from 22:30h to 07:30h.
- Smoking is forbidden outside separately marked areas.
- All fire regulations must be followed. Fires must be raised off the ground and digging trenches is not allowed.
- Fireworks are forbidden on KISC property.
- It is forbidden to access the following areas: Railway tracks, Nature Reserve, the Kander River and mountain wall behind the campsite.
- Use of sleeping bags in KISC buildings is not accepted.
- Only exception is Tower, for which groups need to bring their own sleeping bags or linen in order to stay in the building. Linen can be rented from KISC.
- No pets can be brought into the accommodation unless agreed in advance.
- Any form of commercial activities including selling of alcohol on KISC’s property is only allowed when explicitly approved in writing by KISC.
- Theft of any nature, including flags and other scout trophies, is not allowed at KISC and is considered as a criminal offence by the Swiss law.
2. Alcohol and drugs policy
KISC strictly follows the Swiss law that prohibits the sale or free distribution of:
- Wine, beer and cider to under 16-year-olds
- Spirits, aperitifs and alcopops to under 18-year-olds
The use or possession of any kind of illegal drugs is strictly prohibited under Swiss law and therefore not accepted on KISC premises at any time.
KISC is not an alcohol free centre. However, the majority of guests are children or adolescents. Therefore we expect our guests to be role models and reduce the consumption of alcohol to a minimum.
KISC has set the following framework regarding the consumption of alcohol on its premises:
- Drunken behaviour is not tolerated on our premises at all times.
- At special occasions and events wine and beer is sold to people over 16. This can be restricted by the leader of the group.
- During International Evenings, alcohol is allowed as brought by guests to introduce their country and culture. It may only be offered to persons meeting the legal age according to Swiss law.
- If in doubt of the age of an adolescent guest, an official ID has to be requested (passport, identity card or driving license) to determine the exact age.
- In the privacy of their own rooms or campsite, guests can consume alcohol as long as this does not cause any form of offense to other guests. Alcohol is not to be seen in public areas of the centre except for special events.
- If people consume alcohol outside the premises of KISC, it is their own and sole responsibility.
3. Safe from harm policy
KISC is fully committed to ensure that young people, guests and staff are protected and kept safe from harm while at KISC or taking part in its activities. Such harm includes all forms of physical or mental violence, injury or abuse, neglect or negligent treatment, maltreatment or exploitation, including sexual abuse.
KISC does not accept any kind of harassment or discrimination of other persons regarding their race, sex, religion or ethnicity.
Under Swiss law, adulthood is reached at the age of 18 years. Sexual relationships of adults with children and adolescents younger than 16 years are prohibited.
Observations of misconduct within KISC properties or during KISC activities are to be reported immediately to a senior manager of KISC.